Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

• Flexible work arrangements

• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

• Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Leader, Customer Experience - Personal Insurance to join BrokerLink and work from our Calgary office , on a Permanent Full Time Basis .

What you'll be doing here:

• Build and lead a highly engaged team
• Drive growth and deliver second to none customer experience
• Work with your management team and peers to develop business strategies which deliver outperformance.
• Implement and execute on these plans by leveraging your team’s talents and skills sets and through regional collaboration.
• Contribute to driving growth and brand awareness in your Territory, by planning and driving marketing initiatives.
• Accountable for overall recruiting and staffing of your team.
• Responsible for managing, coaching, and developing your team. This includes conducting regular one on one meetings with direct reports and proactively managing succession plans for the team.
• Building and executing Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions.
• Responsible for ensuring that quality of service meets expected standards.
• Examine customer experience and implement tools and programs to enhance their experience.
• Analyze and resolve service and sales problems and follow up with clients on escalated issues as required.
• Develop and maintain strong working relationships with our key insurer partners.
• Assist in preparing and monitoring all branch level operating and expense budgets

What you bring to the table:

• Leadership and management experience in insurance brokerage operations.
• Strong track record of leading highly engaged teams across multiple locations.
• Experience leading in a hybrid environment.
• Understand the needs of the customer (internal and external).
• Strong communication and negotiation skills.
• Strong team player and collaborator.
• Related work experience and/or insurance licensing from other provinces is considered an asset
• Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders.
• Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance.
• Required to travel within the Region as needed

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage .

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!