Location - This role is in-person at North Campus Edmonton.

Reporting directly to the ATEP Director, the Administrative and Advising Assistant (AAA) serves as the first point of contact for the ATEP office for applicants, students, and the public. The AAA is responsible for a wide range of administrative and preliminary advising duties, including routine office tasks as well as personalized support for prospective and current students. A key component of this role is the ability to relay accurate information regarding university policies and procedures to students, staff, and community members.

In addition to these core responsibilities, the AAA provides administrative support to the ATEP Program. While the AAA does not report directly to the Associate Dean, the ATEP team, including the Director, will continue to collaborate with and report indirectly to the Associate Dean in alignment with the program’s broader leadership structure.

The incumbent has access to staff calendars to assist in booking appointments and meeting rooms, and is responsible for the security of the office by monitoring incoming visitors. In addition to office duties, the AAA provides assistance in planning ATEP-hosted events throughout the year, including faculty and student orientations, tea and bannock days, potlucks, graduation receptions, professional development days for students and other special events. Other administrative duties include updating databases and file inventory and assisting with the ATEP website, promotional materials, and social media. This position is responsible for providing accurate, timely, and proactive service for the healthy functioning of the unit. The position is exposed to a wide variety of situations and must rely on experience and good judgment to accomplish daily tasks.

The AAA also plays a role in welcoming prospective students and serves as the first point of contact for applicants. The position carries out preliminary advising duties as well as the administrative support of the application process. The position provides tailored assistance to prospective students and helps them navigate the application process, interpret requirements, and problem-solve. The AAA assesses student applications based on policy and procedure and advises students accordingly. This can be a time-consuming process and requires the incumbent to have a strong understanding of the unique cultural needs of our student population.

The Faculty of Education is consistently ranked among the top faculties of education in Canada and globally. It is home to award-winning educators, internationally recognized researchers, and socially engaged scholars. With a commitment to inclusive excellence, the faculty supports K–12 education, professional development, and advanced scholarship, shaping the next generation of teachers, leaders, and policymakers who make a difference in classrooms and communities.

Administrative support duties include:

• Providing administrative support to the various personnel in the ATEP Program, including ordering equipment and supplies, maintaining inventories, setting up workspaces, maintaining physical and electronic filing systems, and liaising with tech support to ensure the functionality of ATEP technology

Student and community support duties include:

• Serving as first point of contact for prospective students and members of the public (via email, phone, and social media) and keeping ATEP's social media updated with current information
• Assisting with the planning and hosting of presentations and events, including coordination with venues, travel arrangements, promotional materials

Preliminary advising duties include:

• Creating files for applicants and working with prospective students to assemble and complete their applications
• Conducting preliminary reviews of transcripts and other required documents, assisting applicants in interpreting application prompts, helping students to identify gaps, and providing other forms of personalized support

Education and Familiarity:

• Office Administration Diploma required. Combination of education and related experience considered as equivalencies.
• Project management courses or equivalent experience coordinating projects is an asset
• Experience working within an Indigenous community and knowledge of Indigenous culture and language is an asset, including a deep understanding of Indigenous relational protocol, knowledge of community governance structures, and trauma-informed approaches
• Previous advising experience is an asset
• Familiarity with university procedures, policies, and computer systems
• Familiarity and experience working within a professional setting

Experience and proficiency:

• A minimum of 2 years experience in an administrative setting
• Experience in a university environment or related experience is preferred
• Comprehensive computer skills, including proficiency in MS Office, the Google Suite, Adobe Acrobat Professional, PeopleSoft, and internet search engines

Ability and skills:

• Ability to follow through proactively on work with little direction
• Excellent organizational skills
• Excellent interpersonal skills and the ability to work with a variety of people and on teams
• Ability to thrive in a people-oriented, multi-tasking environment that sometimes requires tactful conversations with students under stress with triaging to appropriate resources and/or persons

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package*.*

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.