Title

Guest Services

Reports To

Slot Supervisor

Summary:

The Customer Service Agent is required to have a pleasant, polite, energetic and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.

Core Competencies

• Customer Service
• Teamwork and Cooperation
• Interpersonal Awareness
• Communication

Job Duties:

• Greeting guests as they arrive at the Coat Check
• General coat check duties
• Making announcements over the intercom
• Interacting with guests and responding graciously to inquiries regarding services and features of the casino
• Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
• Responsible for selling Casino merchandise and other items
• Providing information about upcoming casino events
• Other related service duties or responsibilities may be assigned based on business requirements.
• Ability to stand for long periods of time

Education & Experience

• Customer Experience considered an asset
• Lottery ticket sales experience considered an asset

Requirements

• Able to maintain security clearance
• Must be available to work days, evenings and weekends
• Fluent in the English language
• Have reliable means of transportation
• The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.
• A team player who is willing to learn new skills
• Energetic with a great personality and sense of humor
• Be approachable and hospitable
• Enjoy working in a fast-paced environment with a variety of customers
• Process high standards in customer service

Work Conditions

• Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
• Must be able to stand for 8-hour periods
• Must be able to bend to reach shelves
• Must be able to carry a serving tray with drinks/food
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holiday
• Must be able to work in a fast-paced working environment