About The Role

"This posting is for an immediate opening on FDM's Internal Team"

The Skills Lab is where consultants bridge the gap between theory and real world practice. Coaches play a pivotal role in developing consultants’ confidence, competence, and readiness for client projects by guiding them through immersive, hands on learning experiences.

As a Change & Transformation (C&T) Coach, you will mentor consultants to build strong foundational and advanced Business Analysis capabilities. You will facilitate experiential learning, deliver tailored feedback, and ensure consultants are fully prepared for client engagements. You will also collaborate closely with Sales and client facing teams to ensure Skills Lab training aligns with evolving market and client needs.

Coach may also be deployed to client sites to continue coaching consultants during their transition. This on-site engagement enables them to provide real-time support, gain deeper insight into client projects, technologies, and expectations, and ensure smoother integration. These insights are then shared with the Skills Lab to continuously improve training content and delivery.

Duties and Responsibilities:

• Demonstrate Business Analysis fundamentals (process modelling, user stories, acceptance criteria, requirements documentation).
• Coach consultants on BA tools and techniques (e.g., BPMN, use cases, Visio, data flow diagrams).
• Facilitate simulated stakeholder workshops and BA scenario-based assessments.
• Provide coaching on consulting mindset, change readiness, and client communication skills.
• Facilitate and lead engaging Skills Lab sessions that promote hands-on learning.
• Provide personalized feedback and support tailored to individual consultant needs.
• Assess consultant performance through observation, interviews, and assessment tools.
• Deliver constructive feedback, document assessment results, and log coaching conversations.
• Design and implement practical projects aligned with learning objectives.
• Foster a collaborative and motivating learning environment.
• Participate in recruitment by evaluating candidates’ ability to learn and apply new concepts.
• Conduct mock interviews tailored to industry roles and expectations.
• Guide consultants in creating professional resumes using FDM templates.
• Support Sales by acting as a subject matter expert during client calls and proposal development.
• Serve as a technical mentor within Consultant PODs, offering guidance on problem-solving.
• Travel to client sites to support consultants during their initial placement.
• Provide on-site coaching to ease consultant transitions and ensure alignment with client expectations.
• Observe and document client technologies, workflows, and skill requirements.
• Share client insights with Skills Lab leadership to inform and improve training programs.

About You

What we look for:

• Postgraduate degree (or higher) in an IT-related field.
• 3–5 years of experience as a Business Analyst or similar role, ideally within Agile environments.
• Experience in project delivery, requirements gathering, stakeholder engagement, and BA documentation standards.
• Strong ability to learn new technologies quickly and translate them into training materials.
• Excellent communication, presentation, and facilitation skills.
• Strong analytical problem‑solving skills and the ability to coach both technical and functional concepts.
• Ability to collaborate effectively with non-technical stakeholders on technical solutions
• Comfortable working in fast-paced, team-oriented environments
• Highly organized with strong multitasking and prioritization skills
• Solid understanding of the Software Development Lifecycle (SDLC) and Agile methodologies
• Demonstrated experience coaching or mentoring junior BAs or business stakeholders.
• Hands-on experience with BA frameworks (BABOK, BPMN, Agile BA techniques). Experience delivering change initiatives (organizational, process, or technology transformation).

Preferred Qualifications:

• Databases: MySQL, Microsoft SQL Server, other RDBMS
• Data & Analytics: Power BI, Tableau, Microsoft SSIS, Cloud Analytics
• Requirements management tools: Azure DevOps,ServiceNow, JIRA, Confluence, Clarity
• UI/UX Design & Process mapping tools: Lucidchart, Bizagi, MS Visio, Axure, SketchFlow
• Automation: Microsoft Power Platform, PEGA, Blue Prism, UiPath, Automation Anywhere
• Business Practices: Project/Product Management, Business Analysis, Agile methodologies
• Change management models: ADKAR, Prosci, Kotter

About Us

About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

Global impact – 18 centers across North America, APAC, the UK, and Europe
25,000+ careers launched – and counting
300+ trusted client partners

Committed to Diversity, Equity and Inclusion

Tech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.