We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a QA Consultant on the Digital Analytics team, you'll play a pivotal role in ensuring the quality and accuracy of our digital analytics solutions. You'll oversee day-to-day quality assurance activities for complex projects, applying your deep expertise to manage functional, release, and automation testing, as well as support activities. You'll collaborate closely with business partners and the Analytics development team to gather requirements, facilitate solution design discussions, and implement testing best practices. Your responsibilities include creating and executing test cases, managing defects, and leveraging tools such as Adobe Analytics, AEP, AJO, HP ALM, Jira, and ObservePoint. You'll also provide regular updates to project stakeholders, help consolidate project financials, and build strong relationships across teams to ensure successful project delivery.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Test case management – Prepare, validate, and execute test cases to identify gaps, errors, and potential issues through both manual and automated testing. Document and communicate results to drive resolution.
• Defect & production support – Actively manage a backlog of defects using HP ALM and Jira, prioritize corrections, and support production issue investigations and resolutions, collaborating with developers as needed.
• Automation test scans & compliance – Utilize ObservePoint to create and monitor user journeys, validate analytics requirements, and ensure data accuracy and compliance on digital platforms.
• Collaboration & relationship building – Coach and mentor team members, negotiate deliverables, and foster trusted relationships with business stakeholders and technology partners.

Who you are

• You can demonstrate 2 to 4 years of work experience in quality assurance, ideally within financial services and with analytics tools**. It’s an asset** if you have managed cross-portfolio projects in a matrix environment and are familiar with both waterfall and agile methodologies, as well as the Software Delivery Life Cycle (SDLC).
• You have hands-on experience with agile project delivery tools such as Jira, Confluence, and SharePoint, as well as behavioral analytics and automation tools like Adobe Analytics, Google Analytics, ObservePoint, and digital tag management tools such as Adobe Launch. It’s an asset if you have hands on experience with JavaScript fundamentals
• You have strong QA tool proficiency. You are skilled in using HP ALM for test case management and have experience with QA automation testing tools.
• It’s an asset if you have experience in Adobe Analytics, Adobe Experience Platform rule testing, Adobe Journey Optimization in requirements build, implementation, and testing.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You are detail-oriented. Your attention to detail ensures data quality and accuracy, and your critical thinking skills support sound decision-making.
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-07-31

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Adobe Analytics, Adobe Experience Platform Launch, Agile Methodology, Confluent Platform, JavaScript, JIRA Tool, Microsoft SharePoint, Process Improvements, QA Automation, Software Development Life Cycle (SDLC), Test Case Design, Test Case Management