How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance in a worthwhile and rewarding career path, surrounded by kind colleagues and accessible leaders.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About this role:

As an Aftercare Specialist at Kelly Funeral Homes/Capital Funeral Home located in Ottawa, Ontario, you’ll make a meaningful difference by guiding families through important steps after a loss. You’ll handle notifications and cancellations of government entitlements. When appropriate, you’ll also introduce families to future planning options with care and sensitivity, ensuring they feel supported every step of the way.

Your opportunity for personal growth as an Aftercare Specialist and as a leader in the funeral profession awaits you here at Arbor Memorial.

Job Type: Part Time, Permanent

Vacancy Status: This is a current vacancy, and we are actively seeking to fill this role.

Key Qualifications and Demonstrated Abilities:

• Completion of Grade 12 or equivalent.
• Excellent knowledge of funeral home procedures and business practices including Everyday Excellence and Funeral Home Procedures Manuals.
• Demonstrates active community involvement and establishes a positive profile of the Funeral Home within the community.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self-motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Exceptional interpersonal and communication skills; verbal, written and presentation.
• Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
• Exemplifies Arbor’s values of integrity, trust, teamwork, belonging and excellence.
• A valid driver’s license with a clean driving abstract is a mandatory requirement for this position.

Responsibilities:

• Cancellation of government entitlements and notifying government offices of the death.
• Mailing and filing of paperwork.
• Tracking families contacted and follow up as directed.
• Monitoring and distribution of aftercare forms.
• Promoting Aftercare & Lifestyle programs.
• Participating in Funeral Home events as requested.
• Shares leads via option agreement.
• Other duties may be assigned as required, in addition to the principal duties and responsibilities outlined above.

Please submit a resume and cover letter no later than April 24, 2026.

About Us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.