Summary

As a technician you need to be responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority is to instill brand loyalty and ensure a positive customer service experience.

Excellent communication skills are required, including the ability to listen and discern as well as execute all requirements in the service process. Being able to focus on the big-picture without missing any of the details and deliver results. Desire to become an expert in your field so that the service provided is above customer expectations.

Upholding the dealership's standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, you should be fostering positive relationships with personnel in all areas of the dealership.

The Details

Be detail and task-oriented

• Perform vehicle maintenance and repairs.
• Diagnose the source of any malfunctions and perform repair.
• Examine vehicles to determine if additional safety or service work is required.
• Provide written, prioritized quotes for necessary additional work.
• Explain procedures and repairs directly to the Service Advisor.
• Perform road tests.

Be a strong communicator

• Greets all customers warmly.
• Update the Service Consultant throughout the service process (eg. when there is an issue, when the work is completed).
• Using strong written communication skills, clearly and concisely document findings throughout the service process.

Commit to the Dealership Brand

• Complete the training offered by the dealership.
• Stay up-to-date on all training programs.
• Possess a strong product knowledge.
• Possess a strong aptitude of technical/mechanical repairs.
• Be knowledgeable about new features and updates.
• Be a champion for delivering excellent service at all times.
• Actively maintain the cleanliness of personal and team work spaces.
• Maintain a high level of professional appearance.

Specific Skills

• Strong aptitude of technical/mechanical repairs.
• Excellent time management skills.
• Excellent customer service skills.
• Effective written communication skills.
• Excellent interpersonal skills with an engaging and upbeat attitude.
• Excellent verbal communication.
• Organized and an attention to detail with the ability to document customer needs.
• Ability to work in a team environment to achieve common goals.
• Flexible and open to change; take on special tasks as needed.
• Ability to manage customer complaints and to solve difficult problems.
• Results-oriented and accountable.
• Able to operate manual and automatic transmissions.
• Basic computer skills.

Education & Experience

• Valid Automotive Service Technician Certification of Qualification
• Valid Saskatchewan Driver’s License.
• Ideally three (3) years minimum as an Automotive Service Technician.