Job Description

What is the opportunity?

This role offers the chance to play a pivotal role in managing insurance litigation and access requests within the Life & Health claims department. You will be responsible for administering all related functions, including the payment and reconciliation of legal bills under the Alternative Billing program. Additionally, you will act as a key liaison with Outside Counsel to ensure compliance with document requirements for insurance litigation and produce essential reports to monitor ongoing litigation functions. This position is ideal for someone detail-oriented and adept at managing complex processes in a dynamic legal and claims environment.

What will you do?

• Support the administration of all functions related to the Life and Health Claims access request to personal information
• Compile information and coordinate the collection of all relevant documentation required for litigation support from a variety of sources, which includes multiple claim systems, paper and imaged claim files and supporting documents from Underwriting, Sales, Policy Admin, Client Services, Billing etc. and provide copies to various internal staff and outside counsel
• Responsible for opening all new legal claims in the Legal system and the various claim systems, which includes verifying claim information, assigning Outside Counsel and internal staff according to pre-defined procedures, setting up tasks required for future actions within the established turnaround service standards, which are based on the various Provincial legal requirements
• Maintain and update data on the Legal system and the various claim system through the legal process
• Liaise with RBC Law and legal firms as necessary ensuring any follow-up correspondence is provided in a timely manner, billing is accurate and all requests are handled
• Archiving: addition of archive files to electronic tracking system and internal Law Group tracking systems within 3 months of litigation file close date.
• Maintaining data for the Alternative Billing arrangement for external legal spent, produce and reconcile billing with External Counsel, produce bills, approve payment within approval limits and ensure all systems record accurate billing and payment information
• Prepare and coordinate final legal settlements by ensuring Legal and claim systems are updated, request for the production of claim settlement cheques, arrange for any policy status changes and request all closing documents, as required

What do you need to succeed?

Must-have

• Exceptional oral and written communication skills, with the ability to articulate complex ideas clearly and concisely to diverse audiences, including internal stakeholders and external counsel
• Proven ability to build and maintain effective working relationships, coupled with strong organizational skills to manage multiple priorities and deadlines in a fast-paced environment
• Demonstrated capability to work with minimal supervision, taking initiative and ownership of tasks while maintaining high standards of accuracy and efficiency
• Experience communicating effectively across all levels of the organization, from frontline staff to senior leadership, ensuring alignment and collaboration
• Strong analytical and critical thinking skills, with the ability to exercise sound judgment in resolving complex issues and making informed decisions
• Working knowledge of legal and claims terminology, processes, and procedures, particularly in insurance litigation and claims management
• Advanced computer skills, including proficiency in various software tools and specialized claim and litigation management systems

Nice-to-have

• Bilingual (English and French)

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• An opportunity to have real impact on the lives of our clients and the communities you serve.
• RBCI software tools to boost your productivity

Job Skills

Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-20

Application Deadline:

2026-05-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.