Business Solutions Analyst

Tracking Code: req2025

Faculty/Department: Information Technology (IT) Services Department

Number of Positions: 1

Appointment Type: Full-Time Continuing

Hours of Work: 37.5 hours per week

Salary Range: Level 9 - Starting Salary, Step 1 $87,889

Posting Date: April 27, 2026

Closing Date: May 4, 2026 (7:00 pm EST)

Job Summary:

The Business Solutions Analyst position functions within the Ontario Tech IT department and reports to the Manager, ERP Systems and Reporting. The position is responsible for the administration, support, and continuous improvement of the Canvas Learning Management System (LMS) including Canvas Catalog, and Banner ERP system.

Key responsibilities include system configuration, data management, reporting, and user support across platforms. The Business Solutions Analyst collaborates with cross-functional teams including the Teaching and Learning Centre (TLC), DC-ITS, functional departments, and vendors to implement enhancements, support business processes, and enable data-driven decision-making. The ideal candidate brings hands-on experience with enterprise systems such as Banner and Canvas LMS, along with strong analytical and problem-solving skills.

Responsibilities/accountabilities:

• Manage and audit user permissions and role configurations across systems to ensure appropriate access and security
• Administer, configure, and support Banner ERP and Canvas LMS (including Canvas Catalog) to ensure system reliability and performance
• Create, assign, and maintain course structures, enrollments, and related LMS components
• Provide functional and technical support to end users across the university community
• Support system integrations between Banner, LMS, and other enterprise applications
• Collaborate with stakeholders to gather requirements and implement system enhancements and process improvements
• Test system updates, configurations, and enhancements to ensure accuracy and minimize disruption
• Troubleshoot and resolve issues related to system configuration, data integrity, integrations, and user experience
• Stay current on system features and functionality by reviewing release notes and engaging with vendors
• Coordinate with vendors to support system performance, upgrades, and issue resolution
• Oversee the implementation of system updates, patches, and integrated tools
• Monitor system usage and performance metrics, and provide insights to improve adoption and effectiveness
• Contribute to documentation, training materials, and knowledge sharing across teams
• Identify opportunities for process optimization, automation, and improved user experience

Required Skills:

• Strong analytical, problem-solving, and reporting skills
• Excellent communication and stakeholder engagement skills

Required Education:

• Completion of a university program consisting of four academic careers
• An equivalent combination of education and related experience may be considered
• Verification of Academic credentials may be required

Required Experience:

• Over three years experience supporting enterprise systems such as Banner ERP and/or Canvas LMS

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until May 4, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 5/11/2026