Gestionnaire Bilingue, Service À La Clientèle Jobs in Quebec City, QC
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Quebec City, QC
Senior Manager – Multi-sites (Janitorial Services) #1868
Senior Manager – Multi-sites (Janitorial Services) #1868
Sales Associate #1023
Sales Associate #1023
Gérant·e service
Gérant·e service
Gestionnaire de programme (services à la clientèle)
Gestionnaire de programme (services à la clientèle)
Service à la clientèle, conseiller en crédit - bilingue
Service à la clientèle, conseiller en crédit - bilingue
Gestionnaire, ressources humaines, région Est Québec
Gestionnaire, ressources humaines, région Est Québec
Agent à l'assistance aux clientèles
Agent à l'assistance aux clientèles
Répartiteur de service bilingue - Solutions de sécurité
Répartiteur de service bilingue - Solutions de sécurité
Représentant bilingue, service à la clientèle
Représentant bilingue, service à la clientèle
Intermodal Dispatcher #1760
Intermodal Dispatcher #1760
Spécialiste en expérience client – clavardage #262
Spécialiste en expérience client – clavardage #262
Associé, Service à la clientèle - bilingue
Associé, Service à la clientèle - bilingue
Superviseur service clientèle hôpitaux/expédition (Québec)
Superviseur service clientèle hôpitaux/expédition (Québec)
Gérant·e service - temps plein
Gérant·e service - temps plein
Inter-Province Dispatcher #1761
Inter-Province Dispatcher #1761
Bilingue Agent Au Service à la clientele
Bilingue Agent Au Service à la clientele
Gestionnaire bilingue, Soutien à la rémunération globale (Ottawa ou Montréal)
Gestionnaire bilingue, Soutien à la rémunération globale (Ottawa ou Montréal)
Gérant·e service
Gérant·e service
Agent(e) de ventes (Bilingue) - Montreal
Agent(e) de ventes (Bilingue) - Montreal
Gérant de l expérience client
Gérant de l expérience client
Senior Manager – Multi-sites (Janitorial Services) #1868
Top Benefits
About the role
Our client is a fast-growing company specializing in commercial janitorial services, recognized for the quality of its operations and the stability of its client relationships. In the context of expansion and optimization of its structure, the organization aims to strengthen its management team to ensure better oversight of operations and consistency in the quality of services provided. The work environment is distinguished by a human, collaborative approach focused on field performance.
Reporting to management, the Senior Manager is responsible for a portfolio of approximately 20 client sites across the Greater Montreal area. This is a highly operational role, mostly on the field, focused on ensuring service quality, client satisfaction, and team engagement. This position is suited for an autonomous, structured manager capable of thriving in a dynamic and constantly evolving environment.
Key Responsibilities:
- Supervise a portfolio of approximately 20 sites and conduct regular quality inspections.
- Ensure cleanliness standards are met and intervene in case of non-compliance.
- Manage client relationships, address complaints, and ensure follow-up.
- Supervise, engage, and support field teams.
- Participate in the onboarding and integration of new employees.
- Plan weekly routes and priorities in collaboration with management.
- Monitor work hours and coordinate operations.
- Collaborate with subcontractors as needed.
- Maintain a positive and performance-oriented work environment.
- Perform any other related tasks as required by the role.
Job Benefits:
- Competitive salary based on experience.
- Company vehicle and gas card provided.
- Mobile phone provided.
- Flexible work schedule.
- Group insurance.
- Employee assistance program.
- Stable and growing work environment.
- Opportunities for mid-term career advancement.
Requirements:
- Significant experience in team management, ideally in a multi-site environment.
- Experience in commercial janitorial services or a related field (an important asset).
- Strong organizational, planning, and priority management skills.
- Excellent interpersonal skills and client-focused approach.
- Motivating leadership and adaptability (flexible management style).
- Autonomy, rigor, and a sense of responsibility.
- Valid driver's license (required).
- Bilingual (French/English) to communicate with English-speaking clients (10% of the time) (asset).
Salary: $70,000 to $80,000 per year. Schedule: Day shift. Status: Permanent.
Please send your resume to Mike Kulakowski via email at mike@bedardressources.com.
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About Bédard Ressources Humaines
Bédard RH est une agence de placement et de recrutement qui aide les candidats à valoriser leur candidature et à atteindre leurs objectifs de carrière. Avec plus de 25 ans d'expérience, l'entreprise se spécialise dans le recrutement temporaire, permanent et international, tout en offrant des services de ressources humaines et d'impartition adaptés aux besoins des entreprises.