Position Title: | Manager, Children’s Services and Resources
New Position OR Replacement: | Replacement
Department: | Child and Family Wellbeing
Location: | 30 College St., Toronto

Salary: | $129,184.00- $155,024.00
Benefits: | Yes
Union/Non-Union | Non-Union
Supervisor/Non-Supervisory | Supervisory

Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Indigenous people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.

At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.

Why You’ll Love It At Native Child

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• Learning and Development opportunities to fuel your professional growth.
• Maternity leave top-up
• Generous Paid Vacation and Days-off
• A Culturally rounded environment celebrating our roots

Position Summary:
Reporting to the Senior Manager, Child and Family Wellbeing, the Manager, Children’s Services and Resources is responsible for planning, organizing, directing and evaluating the delivery of services in the areas of Child and Family Wellbeing Services, Adoption/Permanency Planning, Children in Care, Customary Care, Jordan’s Principle, Kinship, Resources, and RSG in accordance with the prescribed guidelines and regulations of the Child Youth and Family Services Act (CYFSA).The Manager, Children’s Services and Resources will provide leadership in the development of service policies and programs (both child welfare and integrated services) and assist in the implementation of the agency’s Strategic Plan.

Key Responsibilities:

• Participates in the strategic planning including agency strategic planning, service planning, human resource planning and budget preparation activities that are reviewed in line with Ministry funding
• Develops and implements a departmental work plan reflecting projected service and program
• Monitors service levels and data reports to adjust the service plan and staff deployment as required
• Generates transition plans and sets priorities to facilitate organizational realignment, where required.
• Works closely with other agency Managers to develop and provide integrated services for the urban Indigenous population.
• Ensure all necessary service models of care, policies, programs, and procedures are developed and implemented in accordance with relevant legislation, the service plan and best practices
• Participate in the development of quality assurance measures for service provision and the establishment of quality improvement processes and activities
• Ensure that child and family wellbeing roles and processes are clearly articulated.
• Implements recommendations and action plans emanating from internal and external reviews, MCCSS audits and provides periodic reporting on progress
• Oversee improvements to programs through program review, evaluation, research, feedback on outcome measures and related sources
• Ensure compliance with existing and new requirements and standards of various Regulations & Ministry Standards
• Responds to complaints and documents steps taken and conducts or assists in reviews as required, and ensures follow-up on recommendations adopted by the agency
• Ensures the accuracy and timeliness of data provided to the agency’s information system Oversees Service Supervisors in the supervision of service staff to ensure legislation, regulations and policies of the Ministry and the agency are adhered to
• Assists with the development/negotiation and updating of service protocols and agreements with all major organizations involved with the agency, related to service area
• Exemplifies and inspires behaviours, actions and attitudes that are consistent with NCFST’s mission, vision, and values.
• Provides strategic advice on service delivery matters; provides advice to the Director on future needs and the impact of emerging trends and priorities
• Provides leadership for the operational success of the Service department
• Articulates and constantly monitors key metrics of Services to assess their efficiency and effectiveness to ensure the highest level of service is being provided
• Assesses risks to the agency and takes appropriate action on cases to minimize and eliminate risks
• Leads the department through periods of change and exemplifies the role of an enthusiastic “champion of change”.
• Promotes and ensures integration of activities and services across departments and monitors achievement of goals set.
• Fosters leadership development among management and professional staff to ensure succession planning for key positions.
• Establishes and maintains highly effective critical relationships and networks with internal and external partners.
• Represents NCFST in critical situations while employing exceptional problem/issue resolution and consensus building skills to manage and direct divergent views to ensure the most beneficial, collaborative outcomes.
• Establishes and maintains meaningful connections with others that are directed towards the sharing of values and opportunities for collaboration while building rapport and establishing/developing credibility of NCFST.
• Collaborates with stakeholders to identify organizational needs, develop strategic options and plans to capitalize on opportunities for NCFST
• Demonstrates exceptional crisis intervention skills.
• Ensures ethnic, spiritual, linguistic, familial and cultural differences are respected.
• Identifies budget requirements and manages department budget in accordance with identified needs, departmental priorities and strategic directions and priorities of NCFST.
• Participates in mandatory learning/education to maintain and update skills and knowledge whenever deemed necessary.
• Participates in internal and/or external committees as required.
• Leads, facilitates and/or participates in special projects and performs other as required.
• Provides back up to the other Managers during periods of vacation, illness and other absences.
• At the request of the Director, Child and Family Wellbeing acts as Director in the Director’s planned absences.
• Other related duties and responsibilities as required.

Minimum Qualifications and Skills:

• Possesses a B.S.W, with five (5) years’ experience or a M.S.W., from an accredited university, with a minimum of three (3) years’ experience in a supervisory/management position within a social services agency.
• Minimum five (5) years’ child welfare experience in progressively responsible roles.
• Advanced knowledge of legislation governing child welfare including CYFSA and its regulations, Ministry standards, Children’s Law Reform Act, Foster Care standards, CYJA and related statutes.
• A good knowledge of industry software applications including Frontline and Fast Track.
• A satisfactory Vulnerable Sector Police Records Check is required.
• High level of literacy of Indigenous culture and urban Indigenous issues
• Advanced knowledge of effective strategic planning, research, policy processes and evaluation techniques and proven ability to lead change and find creative solutions.
• Demonstrated understanding, and commitment to, integrating the Native Child and Family Services of Toronto Mission and values into practice, service and relationships.
• Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation.
• Ability to use MS Office
• Advanced critical thinking skills
• Exceptional ability to think analytically with attention to detail in highly important matters in the presence of frequent interruptions
• Exceptional ability to make decisions of sound judgment, often in crisis or emergency situations and to manage the crisis situations appropriately
• Advanced planning, time-management, multi-tasking and organizational skills
• Exceptional written, oral communication and interpersonal skills providing articulate, constructive, meaningful and timely interaction at all levels with the ability to make complex issues understandable
• Excellent financial management skills to participate in the development of the agency budget and manage the department’s budget
• Excellent mentoring, coaching and communication skills to provide instructions and guidance to staff with respect to activities, challenges and questions
• Excellent dispute resolution and crisis management skills
• Excellent change management skills to achieve agency objectives
• Exceptional understanding and commitment to quality service and best practice.
• Highly detail-oriented
• Ability to deal with highly sensitive and personal information in a confidential manner
• Acts with integrity, trustworthiness, humility, transparency and compassion

Work Environment:

• Standard office environment; minimal physical demands.
• Class G License and access to a reliable vehicle

Additional Information

Interested in this role, but don't meet every requirement? We encourage you to apply online! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team.

Visit our LinkedIn Company Page or follow us on LinkedIn.

Our Commitment:

• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at hrncfst@nativechild.org*.*
• We are an Equal Opportunity Employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected ground. We encourage applications from all qualified individuals.
• We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Come join our team - and help create a difference in the community

External applicant closing date: April 29, 2026

Use of AI:

NCFST may use artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

About Native Child and Family Services of Toronto:

Native Child and Family Services of Toronto strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centred, family focused, and community driven.