Baycrest Ambulatory Services

has an exciting opportunity for a

CLINICAL NAVIGATOR

Behaviour Supports Coordinating Office

Posting Number: 9818

Position Type: Temporary full-time

Shift Type: Day, no weekends (shift is subject to change)

Bi-Weekly Hours: 75 Hours, 7.5 hrs/shift

Union: OPSEU 583

Hourly Pay Rate: $48.68 - $56.30

Date Posted: April 15, 2026

Internal Closing Date: April 22, 2026

About Us

At Baycrest Hospital, older adults receive specialized post-acute inpatient care informed by deep expertise in aging and brain health, delivered with compassion and clinical excellence.

Job Summary

This role is a key member of the Behavioural Support for Seniors Program (BSSP/BSO) Strategy, with primary responsibilities within the BSSP/BSO Coordinating Office. The incumbent plays a central role in system coordination, integrated service delivery, and capacity building aligned with the MOHLTC BSO Strategy. In addition to leading BSSP/BSO functions, the role also supports Virtual Behavioural Medicine (VBM) Program and Baycrest Central Navigation Office Services.

Key Responsibilities

• Serve as the central clinical point of contact for inquiries related to BSSP/BSO, VBM, and Ambulatory Services.

• Support health care partners and family members in completing referrals and navigating clinical pathways.

• Conduct screening and triage using established BSO referral processes and geriatric assessment tools.

• Provide clinical expertise in managing responsive behaviours and cognitive impairment, ensuring client- and family-centered care from intake to discharge.

• Lead or support complex care resolution tables and cross-sectoral transition planning.

• Facilitate the development and sharing of educational resources across BSSP/BSO, VBM, and Central Navigation.

• Maintain and update content for the BSSP/BSO mini website and contribute to Central Navigation resources.

• Coordinate alignment and pathways between LTC Leads, BSO Outreach, Acute Care, Addictions Specialists, and Caregiver Supports.

• Support Central Navigation functions including referral triage, early clinical contact, and standardized prioritization.

• Collaborate with Quality and Business Intelligence teams to monitor key access indicators (e.g., first contact, wait times).

Qualifications

• Master’s Degree in a regulated healthcare profession (e.g., Social Work, Occupational Therapy, Nursing).
• Current registration/licensure in good standing with a professional regulatory body.
• Minimum three (3) years of experience in geriatrics, community-based seniors care, and managing responsive behaviours.
• Experience with BSO systems, ambulatory services, and navigation preferred.
• Familiarity with RAI-HC, cognitive assessments, caregiver burden scales, and geriatric assessment tools.
• Completion of or willingness to complete GPA, P.I.E.C.E.S., Montessori for Dementia Programming is an asset.
• Strong clinical reasoning, critical thinking, and problem-solving skills.
• Experience providing caregiver education, support, and counselling related to caring for individuals exhibiting responsive behaviours.
• • Demonstrated experience collaborating with primary care providers and specialists in the care of older adults exhibiting responsive behaviours.
• • Proficiency in Meditech, Outlook, Adobe, and other relevant applications.