Customer Service Representative – Ottawa (18-Month Contract)

Who we are
We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth.

Position Summary
We are looking for a motivated and proactive individual to join our team as a Customer Service Representative on an 18-month contract. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks. This is a Monday to Friday work at the Ottawa office.

This is a full-time, fixed-term contract position for a duration of 18 months, with the possibility of extension or conversion to a permanent role based on business needs and performance.

In this role, you will...

Responsibilities

Strategic Sales:

• Research and understand customer needs to make product and service recommendations.
• Conduct outbound telephone sales and maintain email correspondence.
• Participate in strategic account sales programs.
• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.

Business Development:

• Perform remote sales business development using an existing customer portfolio.
• Explore new growth opportunities to meet or exceed revenue targets.
• Manage existing accounts to achieve forecasted revenue targets.
• Collaborate with the Sales Team on campaign-based projects.
• Work closely with Outside Sales Professionals to ensure seamless operations.
• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.

Customer Service Team Duties:

• Answer phones, enter orders, transfer calls, and create leads.
• Assist walk-in customers and handle e-commerce chat inquiries.
• Create work orders and rental requests and manage returns.
• Process payments for in-store transactions and coordinate with the A/R team for others.
• Monitor customer pickups and contact customers as needed.
• Enter customer orders and respond to various inboxes.
• Handle RMAs for returned products and monitor billing due lists.
• Maintain a tidy branch and assist in facility-related tasks.
• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.
• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

About you...

Qualifications:

• 1–3 years of experience in sales and customer service.
• A strong desire and genuine interest in our customers’ business.
• A robust ambition to meet and exceed revenue targets.
• The ability to foster strong workplace relationships and create a positive work environment.
• Proactive, autonomous, and results-driven with strong troubleshooting skills.
• Excellent customer service, interpersonal communication, and telephone skills.
• An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
• The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.

Why choose us?
In addition to the strong growth culture of the company, Cansel offers:

• Competitive compensation package.

• Uncapped commission incentives for the sales team.

• Flexible extended health and dental benefits program.

• Group Life, Short-Term Disability, Long-Term Disability, AD&D, and Critical Illness Insurance.

• Access to an online pharmacy.

• Company vehicle program for Sales Reps.

• Employee Referral Program.

• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).

• Free access to our online courses database.

• Exclusive discount offers on shopping, sports, movies, travel, and more through Perkopolis.

• Preferred rates on some gym memberships.

• Preferred rates on personal insurance.

• Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.
All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.