Who we are:
At MCAN, our greatest pride is the incredible team we’ve built and the experience we create for every team member. Our people aren’t just professionals; they’re innovators, influencers, and bold thinkers who challenge the status quo. We don’t operate like traditional lenders because our focus isn’t on selling mortgages; it’s on building lasting relationships.

#MCANLIFE is more than a hashtag; it’s our culture. It’s rooted in customer-centricity and fueled by genuine collaboration. Here, talented professionals find a workplace that feels connected, empowering, and full of opportunity to use their skills to the fullest. At MCAN, you’ll discover a career where you can connect, grow, and truly make an impact.

We are proud to be recognized as one of Canada’s Best Workplaces™ year after year. Building on our Great Place to Work® certification since 2021, we’ve continued to earn national recognition for creating an exceptional employee experience. In 2024 and 2025, we were celebrated as one of Canada’s Best Workplaces™, including being named among the Best Workplaces™ for Women and Best Workplaces™ in Financial Services & Insurance. Most recently, we were honored as one of Canada’s Top Small and Medium Employers and recognized for having one of Canada’s Most Admired™ Corporate Cultures, a testament to our commitment to fostering a culture where people feel valued, connected, and empowered to grow.

We’re looking for a Senior Mortgage Fulfillment Officer to join the MCAN’s Residential Lending team.

This job posting is a replacement role, and we are seeking to appoint a new team member to fill this existing position. The successful candidate will be expected to continue and build on the important work and responsibilities associated with this role, ensuring continuity and ongoing contribution to our team’s objectives.

Job Summary:
You’re detailed oriented with a passion for getting a job done well, experience in mortgage administration and a recognized skill for relationship-building. You’re a team player willing to pitch in - we’re a small but mighty team made up of Doers – and (almost always) have a great attitude! You know how to manage competing priorities with a keen understanding of the impact your actions have on real people. We take our responsibility to our partners and our clients very seriously - so do you.

As a Senior Mortgage Fulfillment Officer with MCAN, you’ll be accountable for effectively and efficiently reviewing mortgage documentation prior to funding of residential mortgage deals.

What you will be responsible for:

• Providing a high level of efficient, professional, and courteous service to MCAN's customers and Brokers
• Building strong internal working relationships
• Following up with mortgage brokers/customers for outstanding documents, ensure each document is reviewed, complete and accurate.
• Meeting and maintaining a set compliance ratio on monthly audits,
• Completing all paperwork, compliance, customer service and follow-up tasks in a timely manner, and sending completed file to Quality Control and our Closing Officer, on time, for funding.

The work experience, skills, education that you bring to the role:

Qualifications:

• Bachelor’s degree in Business Administration or related field.

Work experience:

• 2-3 years working in mortgage administration

Skills & Abilities:

• Ability to manage risk and compliance and demonstrate the highest standards of integrity and ethical conduct in accordance with MCAN’s policies, guidelines and directions
• Strong interpersonal and communication skills.
• Work well in a team and have confidence dealing with people and addressing issues.
• Sound problem-solving skills, and concise attention to detail and the tenacity to complete the task properly

We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team!

We confirm that our recruitment process incorporates Artificial Intelligence (AI) in a variety of ways. While technology helps us enhance efficiency and support our hiring efforts, every stage continues to be guided by our recruitment team to ensure thoughtful and fair decision making. The human element remains central throughout our process.

MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship. If you require any accommodations, please contact our Human Resources team at hr@mcanfinancial.com. Requests for accommodation can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.