Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as: Outbound B2B Sales Representative but the official role's name is B2B Sales Customer Expert II

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

Who we are looking for

We are looking for analytical minds prepared to deep dive inside Google Ads account of small and medium business to optimize the performance to deliver the best results.The role involves providing client service, research, and market analysis using your relationship-building skills. A sales person who anticipate how decisions are made by analyzing the current data, consistently study and discover business needs, and comprehend how Google product offerings can help in growing their business, keeping time management in mind. You develop the inventiveness and plan for how their advertising may reach the heights of success.

Roles and Responsibilities

• Consultative B2B sales need assessment for creating and managing Google Ads campaigns to establish the required KPIs.
• Work in collaboration with marketing agencies to gain insights about the challenges to improve their Google Ads account using effective clients needs assessment.
• Arranging meetings with marketing agencies through outbound calls and emails to obtain information regarding the customers’ business and advertising goals tried in the past to capture and build market intelligence.
• Constantly upgrading your Google Ads Knowledge through available resources.
• Identify areas of opportunity to maximize spending budget and drive established KPIs.
• Prioritize accounts by revenue and verticals to identify the largest contributors towards KPI Target Attainment.
• Excellent interpersonal skills with the ability to present and lead the meetings with high-valued Digital Marketing Agencies.
• High level of integrity, autonomy and self motivation.

Annual Base Salary starting at CAD $51,000 with earning potential from 5-30% bonus based on maximizing bonus and in-year increments.

Requirements

• Minimum 1-2 years experience in a sales driven environment.
• Meticulous in setting day to day responsibilities to schedule meetings for achieving the daily outreach.
• Outstanding understanding of doing outbound calls.
• Google Ads certified (preferred but not required)
• Highly disciplined, with excellent time management & organizational skills
• Ability to strategically assess and solve client needs via consultative sales techniques.
• Ability to multitask in a fast paced environment.
• Ability to overcome objections by making direct correlation between the client’s needs and the product.
• Storytelling capabilities which assist with client engagement towards the marketing strategy and Google Ads product offerings.

Benefits & Perks

• Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan Opportunity to grow in organization
• Paid-5 weeks training , 2 weeks leave and medical benefits
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule:

• Fixed schedule Monday to Friday 9am to 6pm
• Hybrid setup, 4 weeks of product training will be on-site.

Location:

• Candidates must be within travel distance from our primary location Yonge & Eglinton for ease of commuting to office.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.