Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

We are seeking an Architect to join our Telecom Practice. This role requires a seasoned professional with deep expertise in telecommunications billing systems, solution architecture, and the ability to drive complex technical initiatives across multiple domains within our billing ecosystem

The ideal candidate brings both deep domain knowledge and hands-on technical expertise in OSS or BSS, with a passion for driving innovation in the telecommunications landscape. You’ll collaborate with product owners, business stakeholders, and engineering teams to translate business goals into scalable, performant, and future-ready solutions.

Responsibilities

• Architecture & Design

  • Design and develop end-to-end architecture blueprints for complex telecom ecosystems, leveraging COTS products.
  • Translate business and functional requirements into robust technical architectures and integration frameworks.
  • Create and maintain detailed solution documents — high-level design, interface specifications, and data flow diagrams.
  • Conduct system assessments and propose modernization or transformation strategies aligned with cloud-first and microservices principles.

  2. Technical Leadership

  • Provide architectural guidance throughout the project lifecycle — from conceptualization to implementation.
  • Mentor technical teams and oversee compliance with architectural standards and best practices.
  • Conduct design reviews, risk assessments, and ensure performance, scalability, and reliability benchmarks are met.
  • Drive collaboration across cross-functional and geographically distributed teams.

  3. Innovation & Optimization

  • Recommend technology enhancements, integrations, and optimization techniques within the Billing ecosystem.
  • Evaluate emerging technologies and frameworks relevant to telecom OSS/BSS transformation.
  • Contribute to the creation of reusable architectural patterns and solution accelerators.
  • Support pre-sales activities, including client workshops, solution presentations, and RFP responses

  Core Technical Expertise

  • Deep understanding of billing lifecycle domains and customer journey: Learn, Buy, Get, Use, Pay, Support

    • Extensive knowledge of billing system components including:
    • Billing Catalogue and Subscriber Account Management
    • Subscription Management and Accounts Receivable/Payment Settlement
    • Tax Calculation, Bill Cycle Run, and Charge Calculation
    • Invoice Generation, Collections, and Discount Management
    • GL Mapping/Financial Gateway and Bill Presentment & Analytics
    • Usage Processing & Mediation

  • Strong understanding of telecom systems, protocols, and standards.

  • Expertise in system integration, API design, and microservices architecture.

  • Proficiency in cloud platforms (Azure, AWS, GCP) and their application in telco environments.

  • Experience with performance tuning, scalability planning, and data optimization.

  • Familiarity with Agile and DevOps methodologies.

  • Understanding of network technologies (4G, 5G, VoIP, IMS).

  Required Experience

  • 5+ years in Solution Architecture or similar technical leadership roles.
  • Strong experience in the telecommunications domain, especially in OSS/BSS ecosystems.
  • Hands-on experience with AMDOCS or a similar platform is mandatory.
  • Proven track record of successful architecture design and implementation across enterprise-scale projects.

  Professional Competencies

  • Strong analytical and problem-solving abilities with structured thinking.
  • Excellent written and verbal communication skills; able to convey complex topics clearly to technical and business audiences.
  • Proven ability to lead discussions with senior stakeholders and cross-functional teams.
  • Self-driven with a proactive approach and ownership mindset.
  • Strong organizational, prioritization, and time management capabilities.
  • Adaptability to evolving business and technology landscapes.

  Team-oriented mindset with focus on mentorship and knowledge sharing.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Professional certifications in Solution Architecture (e.g., TOGAF, AWS/Azure Architect).
• Experience across multiple BSS/OSS platforms (Amdocs, CSG, Ericsson, Oracle BRM).
• Familiarity with AI/ML applications in telecom automation.
• Understanding of telecom regulatory and compliance frameworks.

Bonus Points

• Passionate about telecom technology evolution and architecture excellence.
• High attention to detail and commitment to quality deliverables.
• Calm and composed under pressure; resilient in dynamic project environments.
• Ethically driven, dependable, and accountable.
• Curious mindset with a continuous learning attitude.

Why Join Us

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.

Join us to architect the future of connected digital ecosystems

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Compensation Range: CA$130K - CA$180K