What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto! Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.

Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area

partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a 183-room hotel with restaurant, street level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Title: Room Attendant/ Tidiness Enthusiast

Reports To: Executive Housekeeper/Lead Tidiness Enthusiast

This is a current vacancy/job opening.

JOB OVERVIEW

Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction

DUTIES AND RESPONSIBILITIES

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
• Maintains linen carts and supplies are neat and organized to department standards.
• Maintains security of equipment, keys and supplies issued each day.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

QUALIFICATIONS AND REQUIREMENTS

• Basic reading, writing, and math skills
• Housekeeping experience either in hotels or any other industry
• Friendly and hospitality focused
• Attention to detail
• Ability to work under pressure in a fast paced, stressful environment
• Organizational skills
• Teamwork
• Problem solving

HEALTH AND SAFETY

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

WHY JOIN US

• Health, Dental, and Vision benefits.
• Discounted On-site Parking.
• Discounted and Complimentary employee meals.
• Discounted Hotel Rooms Nights (Hilton Worldwide).
• Hilton University access.
• Tuition Reimbursement.
• Perkopolis.
• GoodLife – Discounted membership.
• Employee engagement and appreciation events.

ACCESSIBILITY & ACCOMMODATION:

Job Posting – Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.

Communication (i.e.) booking Interview – If you require any accommodations during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.

About Hilton:

One of the world’s largest, fastest-growing hospitality companies representing

18 Brands, 122 countries and territories and more than 6,800 properties worldwide…and counting! Hilton’s vision is to fill the earth with the light and warmth of hospitality.

Recognized for a culture of belonging:

2025 ranking as the #1 World's Best Workplace by Fortune magazine and Great Place to Work

2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500

2022 Best Workplaces for Women

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.

Specifically, we look for team members who demonstrate these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do. Ownership.

Now - We operate with a sense of urgency and discipline

Brighter Together. We are Hilton. We are Hospitality.

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry – renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.

In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.