VENUE EXPERIENCE REPRESENTATIVE

LOCATION: Toronto, ON

PAY RATE: $17.60/hour

PAY CLASS: Part-Time

REPORTS TO: Venue Experience Manager

About the Second City

Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto, Second City’s Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.

For additional information on The Second City please visit: www.secondcity.com

Venue Experience Representative

Venue Experience Representatives play a critical role in ensuring our patrons have a seamless and positive experience from the moment they enter the venue until the moment they leave. They are attentive, providing exceptional customer service to patrons and providing timely responses to inquiries.

Role Responsibilities

Sales

• Sell, refund, and exchange tickets in-person
• Answer questions regarding Training Centre curriculum and register Training Centre students and/or volunteers
• Sell Second City merchandise including gift cards
• Collect accurate patron data with the intention of feeding leads into the marketing pipeline
• Assist Group Sales by booking groups of 19 or less
• Perform initial data collection and screen for Second City Works clients

Administrative Duties

• Act as the primary point of contact for guests within the venue, providing guidance, support and issue resolution in real time
• Cover reception duties, including opening the gate, welcoming patrons to the space, and answering questions in-person at the Box Office
• Create door lists and scan in patrons for shows in our theatres, working closely with the Front of House team
• Assist with Box Office administrative needs, including but not limited to show cancellation emails and calls
• Report any customer service issues for patrons and/or students to appropriate management contacts
• Additional duties as assigned

Required Qualifications

• Have flexible availability (including nights and weekends), minimum of 3-4 days per week
• Demonstrated expertise with English language communication - both written and verbal
• Be comfortable working autonomously and productively in both slow and fast-paced conditions
• Preferred, but not required: Have basic working knowledge of a CRM, preferably Salesforce

We are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community.

This posting is for an existing vacancy. No AI is used in our hiring process.