General Manager

Full-Time | Confidential Search | Health, Fitness & Hospitality

Calling all hospitality, fitness, and health leaders who truly want to create and implement strategy while having meaningful impact on a loyal and engaged community.

We are conducting a confidential search for a General Manager with a pathway to a rich and rewarding future. This is a mission- and values-driven leadership role designed for someone who thrives at the intersection of strategy, people, operations, and community.

If you are energized by building culture, elevating standards, and driving measurable results — this opportunity is for you.

The Opportunity

As General Manager, you will be fully accountable for the overall performance and experience of the business. You will lead from the front — shaping strategy while remaining hands-on in execution.

This role requires a leader who can see the big picture and execute the details with excellence.

Key Responsibilities

Operational Leadership

• Oversee all operations including fitness, group exercise, member acquisition, member experience, services, and day-to-day facility management
• Improve systems, processes, and operational efficiencies
• Drive operational excellence across all departments

People & Culture

• Recruit, train, mentor, and develop top talent
• Build and sustain a winning culture among both members and team members
• Set and maintain a high bar of professionalism, accountability, and service standards

Financial Accountability

• Own and manage all financial performance within your scope of responsibility
• Drive revenue growth while maintaining strong cost controls
• Monitor KPIs and implement strategies to achieve and exceed targets

Strategy & Growth

• Develop and implement strategic initiatives that align with the mission and values
• Strengthen member engagement and community impact
• Identify opportunities for innovation and growth

What Makes This Role Unique

This is not simply a management role. It is an opportunity to:

• Shape the future direction of a values-driven organization
• Lead a loyal and engaged community
• Develop a high-performing team culture
• Build a long-term pathway toward significant growth and opportunity

If you are a strategic thinker, a culture builder, and an operational leader who believes in raising the standard — we would love to connect.

Requirements

• Minimum 3 years of hands-on leadership experience in fitness, hospitality, or health environments
• Proven track record of delivering positive results across people, purpose, and financial performance
• Strong operational acumen with the ability to improve systems and processes
• Experience leading, motivating, and developing high-performing teams
• Financial literacy and comfort owning budgets and KPIs
• High standards of professionalism and personal accountability
• Mission-driven with a passion for building community

Benefits

• Comprehensive Health & Dental
• RRSP Matching
• Paid Time Off (PTO)
• Employee Assistance Program