Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

We are seeking a highly skilled Senior Backend Developer to join our team in Vancouver, Canada. This role is pivotal to supporting and enhancing the CATI platform while addressing client-driven change requests and improving system architecture. The successful candidate will collaborate with global teams and act as a key contributor to strategic development projects and operational improvements.

Key Responsibilities:

Development Projects:

• Take ownership of backend development efforts to enhance and maintain the CATI platform, ensuring alignment with evolving product goals and client requirements.
• Lead initiatives to modernize system architecture and improve operational efficiency, such as redesigning legacy dialer integration or optimizing scheduling engine.
• Contribute to product-focused solutions by addressing client change requests and developing new functionalities for the CATI platform.

System Operations and Collaboration:

• Collaborate with Cloud Ops and other teams to ensure smooth operation and competence-building in CATI architecture.
• Actively contribute to system operations and improvements, including troubleshooting when necessary, collaborating with teams, and sharing knowledge to build collective expertise.

Global Coordination and Communication:

• Work independently while maintaining effective communication with international teams in varying time zones.
• Travel as needed to build closer collaboration with teams in Norway, Germany, Georgia, or other relevant locations.

Qualifications and Experience:

• Technical Expertise:
  • Extensive experience in backend development, with a strong emphasis on SQL and modern .NET.
  • Experience with cloud architectures, microservices, their typical problems and solutions.
  • Familiarity with DevOps practices and tools for deployment, monitoring, and alerting is a plus, including experience with tools such as Kubernetes, Docker, Prometheus and Grafana.
  • Ability to dive deep into system architecture for effective enhancement and troubleshooting.
• Work Style:
  • Ability to work independently with minimal supervision.
  • Comfortable collaborating with teams in different time zones, including early or late hours as required.
• Communication and Mentorship:
  • Ability to analyze and explain complex technical issues clearly.
  • Experience mentoring and training less experienced team members is a plus.

Preferred Qualifications:

• Strong SQL skills – query optimization, reading execution plans, eliminating locks, efficient use of tools.
• Strong engineering skills – system design, writing clean and efficient code, responsible refactoring.
• Experience with Docker, Kubernetes, Azure, AWS and related technologies is a plus.
• Prior experience working in distributed teams.

Location and Travel:

• Based in Vancouver, Canada, within an existing Forsta engineering environment.
• Ability and willingness to travel internationally as needed for team collaboration and training.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $120,000 to $150,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/