This posting is for a new vacancy.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.

• 2 years of experience with full stack development, across back-end such as Java, Python, Golang, or C++ codebases, and front-end experience including JavaScript or TypeScript, HTML, CSS or equivalent.

Preferred qualifications:

• Master's degree or PhD in Computer Science or related technical fields.
• 2 years of experience with data structures or algorithms.
• Experience developing accessible technologies.
• Experience building or integrating with cloud-based contact center technologies (e.g., CCaaS platforms, telephony, WebRTC) and an understanding of customer support operations.
• Experience with Generative AI, large language models (LLMs), or conversational AI systems, especially in the development of AI agents or agentic frameworks.
• Experience with complex, cross-functional projects and managing technical collaborations with external partners and vendors.

About the job

Google's software developers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for software developers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our software developers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Customer support is undergoing a fundamental transformation, moving from manual processes to AI-driven, intelligent interactions. We are responsible for the cloud-based contact center software and "last-mile" integrations that power seamless, intelligent conversations across all chat and voice surfaces. This is where the power of Generative AI directly meets the customer, and we are responsible for making that experience reliable, scalable, and intelligent.

This is a unique opportunity to define the future of customer interaction, on a team directly working with applied AI in a fast-paced, innovative environment. In this role, you will solve complex technical challenges and ship high-impact products.

The Cloud Applied AI (AAI) powers business growth with Gemini Enterprise. Our portfolio includes Gemini Enterprise for Customer Experience (Shopping Agent, CX Agent Studio, Agent Assist, Vertex AI Search - Commerce, Customer Experience Insights), along with other vertical and domain packaged solutions. We enable high adoption and speed to value by building solutions that are quickly deployed, delivering new 0-to-1 capabilities with startup agility. Team members operate at the forefront of AI, collaborating directly with model builders with unprecedented speed. Join us to work on cutting-edge projects and shape the future of AI in a fast-paced, collaborative, and impactful environment.

The Canada base salary range for this full-time position is CAD 150,000-154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Drive the end-to-end development of our cloud-based contact center software, from architectural design to deployment and operations.
• Serve as one of the team's key technical leaders, with the ability to dig deep into complex system design, performance, and reliability issues to guide the team to robust solutions. Define and deliver the technical roadmap for integrating our AI agents into a unique ecosystem of first-party and third-party chat and voice surfaces.
• Lead technical engagement and co-development efforts with strategic external partners, ensuring seamless integration of their technologies with our platform.
• Participate in an action-oriented and agile environment to accelerate development and execution in a rapidly evolving domain.
• Apply your domain expertise in contact centers, customer support workflows, or Generative AI to guide product direction and navigate complex technical trade-offs.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.