Front Desk Agent – Full Time

Guaranteed 32 Hours per Week

Explorer Hotel

Location: Yellowknife, Northwest Territories

The Explorer Hotel is seeking a friendly, professional, and customer focused Front Desk Agent to join our team on a full time basis, with a guarantee of 32 hours per week. This is a highly people facing role suited for individuals who take pride in delivering excellent guest experiences in a fast paced hospitality environment.

Local candidates are strongly encouraged to apply.

Position Summary

The Front Desk Agent is the first point of contact for our guests and plays a key role in shaping their overall experience. This position requires strong interpersonal skills, attention to detail, and confidence using hotel systems, particularly reservation based platforms.

Key Responsibilities

• Welcome guests in a friendly, professional, and efficient manner
• Perform guest check ins and check outs accurately
• Handle room reservations, modifications, cancellations, and billing inquiries
• Operate and maintain property management and reservation systems
• Respond to guest requests, questions, and concerns with professionalism and care
• Provide information about hotel services, amenities, and the Yellowknife area
• Process payments, balance transactions, and follow cash handling procedures
• Coordinate with housekeeping, maintenance, and other departments as needed
• Maintain accurate guest records and daily logs
• Support overall front desk operations to ensure smooth daily workflow

Qualifications & Skills

• Previous customer service experience is required; hotel or hospitality experience is a strong asset
• Experience with reservation based or customer service computer systems preferred (PMS experience an asset)
• Strong interpersonal and communication skills
• Comfortable in a people facing, service oriented role
• Ability to multitask and remain calm in a busy environment
• Strong attention to detail and organizational skills
• Reliable, professional, and team oriented
• Must be legally eligible to work in Canada

Schedule

• Full time position
• Guaranteed minimum of 32 hours per week
• Shifts may include days, evenings, weekends, and holidays

Why Work at the Explorer Hotel

The Explorer Hotel is Yellowknife’s premier full service hotel, serving business, government, and leisure travelers. Our team members are part of a close knit work environment that values professionalism, teamwork, and excellent guest service.