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Détails du poste

15-month Full-Time Contract JOB SUMMARY Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator to provide excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting. DUTIES AND RESPONSIBILITIES · Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email. · Create and maintain patient records in pharmacy software including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs). · Managing pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules. · Accurately confirming delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time. · Patient follow-up calls for outstanding accounts. · Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps). · Faxing doctors for refills. · Escalates situations as required to the appropriate pharmacy team member. · Effectively communicate with both external and internal stakeholders. · Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics. · Accurate data entry into various systems. · Performs other administrative duties as assigned. QUALIFICATIONS · With a high school diploma or GED. · Excellent customer service skills · Typically requires 3+ years of customer service experience. · Organized and disciplined; strong computer skills. · The employee is regularly required to talk or hear. · Use the computer and other equipment and reach with hands and arms. · Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus.

Ce que vous ferez

The Pharmacy Coordinator provides administrative support to pharmacists by managing patient records, scheduling, and coordinating shipping. They also serve as a primary point of contact for patients and stakeholders to ensure efficient pharmacy operations.

Exigences

Candidates must have a high school diploma or GED and at least 3 years of customer service experience. Strong computer skills and the ability to perform administrative tasks in a professional healthcare environment are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Data entry
• Administrative tasks
• Pharmacy software
• Record keeping
• Communication
• Organization
• Computer skills
• Scheduling
• Patient follow-up
• Refill coordination
• Stakeholder management
• Pharmacy Records
• Follow-Up Care
• Pharmacist Assistance
• Administrative Functions
• Customer Service
• Computer Literacy
• Data Entry
• Intravenous Therapy
• Pharmaceuticals
• Filing

Domaines d’emploi

• Healthcare
• Administrative
• Customer Service & Support
• Pharmacy Coordinator
• Pharmacy Technician
• Pharmaceutical Technicians and Assistants
• Pharmacy Technicians