Bilingual Call Center Agent

Résumé du poste

The Monitoring Center Agent is responsible for responding to alarm signals, monitoring video surveillance, and coordinating with emergency services. They must also manage inbound and outbound calls while maintaining accurate documentation of all events.

Détails du poste

Join Our Team as a Bilingual Monitoring Center Agent Full-Time, Permanent | Entry-Level Night Shift Location: Toronto, ON We’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you. This is an entry-level night shift opportunity, ideal for candidates looking to start or grow their career in a stable, mission-driven environment. What You'll Do As a Monitoring Center Agent, you'll play a critical role in protecting our customers by responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You'll manage inbound and outbound calls, follow established procedures, and help deliver peace of mind when it matters most. Key Responsibilities: Respond promptly and accurately to alarm signals and incoming calls Monitor security systems and video surveillance platforms Coordinate and dispatch emergency services when required Document events and maintain detailed records Support customers and field technicians professionally and courteously Work effectively in a team-oriented environment while remaining calm under pressure What We Offer We believe in rewarding hard work and supporting your well-being. Competitive hourly pay Evening, night, and weekend shift premium of $1.50/hour Overtime pay at 1.5x or 2x, depending on schedule Statutory holiday pay at 1.5x or the option to bank a paid day off 6 paid personal days annually Flexible shift-trading opportunities Comprehensive benefits package: Medical, dental, and vision coverage Pension and retirement savings programs Life and disability insurance Employee Assistance Program (EAP) Career growth opportunities within a global organization What We're Looking For We're seeking bilingual (French/English) candidates who are dependable, focused, and comfortable working in a fast-paced environment. Required Qualifications: High school diploma or GED Fluency in both French and English Availability to work days, evenings, or nights, including rotating weekends Preferred Qualifications: Previous call center, customer service, or security experience Strong verbal communication and typing skills (25+ WPM) Comfortable using multiple computer applications simultaneously Ability to remain composed and make sound decisions during potential emergency situations Paid Training Provided We provide a comprehensive 4 to 6 week paid training program on a daytime schedule to help you build the knowledge and confidence needed for success in the role. Pay Range: $22.95 - $31.91hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Ce que vous ferez

The Monitoring Center Agent is responsible for responding to alarm signals, monitoring video surveillance, and coordinating with emergency services. They must also manage inbound and outbound calls while maintaining accurate documentation of all events.

Exigences

Candidates must possess a high school diploma or GED and be fluent in both French and English. The role requires availability for rotating shifts and the ability to remain composed in high-pressure emergency situations.

Avantages

• Medical coverage • Dental coverage • Vision coverage • Pension program • Retirement savings program • Life insurance • Disability insurance • Employee Assistance Program • Paid personal days • Shift premium • Overtime pay • Statutory holiday pay

Compétences indiquées

• Français · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée
• Conflict Resolution · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual
• French
• English
• Call center
• Customer service
• Security monitoring
• Emergency dispatch
• Video surveillance
• Data entry
• Communication
• Typing
• Problem solving
• Conflict resolution
• Computer literacy
• Outbound Calls
• Inbound Calls
• Composure
• Bilingual (French/English)
• Artificial Intelligence
• Alarm Devices
• Multilingualism
• Call Center Experience
• Customer Service
• Employee Assistance Programs
• Legislation
• Verbal Communication Skills
• Team Oriented
• Security Systems
• Calmness Under Pressure

Domaines d’emploi

• Security & Safety
• Customer Service & Support
• Bilingual Call Center Agent
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives