Technology Logistics Support

Role- Technology Logistics Support Location – Calgary, AB Duration- Full Time/Permanent Hiring Job Description Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets. Key Responsibilities Provide day-to-day technical support for IT equipment and systems within the logistics environment. Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance. Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems. Escalate complex issues to global support teams and subject matter experts when required. Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications. Assist with the installation, configuration, and deployment of new technology systems and services. Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams. Support network connectivity, including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments. Provide first-level preventive and corrective support for office printers and peripheral devices. Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution. Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities. Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.

Provide first and second level technical support for IT equipment and systems within distribution and fulfillment centers. Manage technology asset inventory and coordinate with third-party vendors for data center maintenance.

Experience in troubleshooting Windows operating systems, Microsoft 365, and network connectivity is required. Ability to handle Level 1 and Level 2 incidents and manage hardware lifecycles in a logistics setting.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Incident Management
• Windows 10/11
• Microsoft 365
• Network Connectivity
• VDI
• Asset Management
• Hardware Troubleshooting
• Data Center Monitoring
• Ticketing Systems

• Technology
• Logistics
• Customer Service & Support
• Transportation

Expérience minimale

2+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte