Implementation Consultant

Résumé du poste

The role involves leading customer onboarding and implementation projects while configuring platform workflows. The consultant acts as the primary technical contact to ensure customers realize value and achieve long-term platform success.

Détails du poste

Implementation Consultant | Remote Canada We're partnering with a profitable and growing global SaaS company looking to add an Implementation Consultant to their customer-facing team. This is a fully remote role that can be based anywhere in Canada. The position sits at the intersection of implementation, customer success, onboarding and technical consulting. You will own customer implementations, help clients configure workflows, manage adoption, provide ongoing guidance and ensure customers realise value from the platform. What you'll be doing: • Leading customer onboarding and implementation projects • Configuring workflows and platform functionality • Acting as the day-to-day technical contact for customers • Supporting user adoption and long-term platform success • Working closely with Customer Success, Product and Sales teams • Identifying opportunities to improve customer outcomes • Managing a portfolio of customers through implementation and beyond Requirements: • 3+ years experience within a SaaS/software company • Strong customer-facing communication skills • Experience working with software implementations, onboarding or customer success • Comfortable learning new technologies and configuring software platforms • Organised and detail oriented Package: • Approximately CAD $110,670 OTE • Fully remote working based in Ontario or Alberta • Strong career development opportunities If you're interested in exploring a role where you can combine customer engagement, technical problem solving and implementation consulting, we'd love to speak with you.

Ce que vous ferez

The role involves leading customer onboarding and implementation projects while configuring platform workflows. The consultant acts as the primary technical contact to ensure customers realize value and achieve long-term platform success.

Exigences

Candidates need over 3 years of experience in a SaaS or software company with a background in implementation or customer success. Strong communication skills and the ability to configure software platforms are essential.

Avantages

• Career Development Opportunities

Compétences indiquées

• Gestion de projet · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Onboarding
• Software Implementation
• Workflow Configuration
• Technical Consulting
• Customer Success
• Project Management
• User Adoption
• Technical Communication

Domaines d’emploi

• Software
• Consulting
• Customer Service & Support
• Technology