Karl Van Essen

Versatile technical professional combining nearly six years of gas chromatograph tuning, calibration and troubleshooting with eleven years in technology sales and staff training. Recognized for quickly understanding a system, isolating the cause of a problem, verifying results and clearly documenting each step. Comfortable in production and support environments where precision, safety, service continuity and reliability are essential.

• Souci du détail
• Communication
• Service à la clientèle
• Anglais
• Google Workspace
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Sens de l’organisation
• Résolution de problèmes
• Assurance qualité
• Travail d’équipe
• Gestion du temps

1. GC TUNING AND CALIBRATION TECHNICIAN / TECHNICAL SUPPORT

   LDETEK INC. / DWYEROMEGA

   févr. 2021 to juin 2026

   Thetford Mines, Quebec

   • Tune, calibrate, test, adjust and prepare gas chromatographs before delivery or production release. • Analyze chromatograms, methods, sequences, flows, pressures, configurations, reports and stability indicators. • Diagnose instability related to gas supply, regulators, leaks, restrictions, components, methods and work handoffs. • Work with carrier and calibration gases, gas mixtures, columns, loops, valves, fittings, tubing, and pressure and flow control. • Collaborate with production, assembly, R&D, quality and customer service; create and improve checklists, notes, reports, labels, and safety and onboarding tools.

2. TECHNOLOGY SALES AND STAFF TRAINING

   STAPLES CANADA

   janv. 2010 to janv. 2021

   London, Ontario

   • Advise customers on computer hardware, software, accessories, warranties, printing, scanning and troubleshooting. • Support staff onboarding and training on products, workflows, service standards and practical troubleshooting steps. • Resolve service issues calmly through product knowledge and customer education while maintaining a professional customer experience.

3. Merchant technical support

   First Data Corporation

   janv. 2004 to janv. 2007

   Merchant technical support, POS terminals, payments, fraud, chargebacks, documentation and escalation.

4. Customer service

   CitiFinancial / Home Depot Credit

   janv. 2003 to janv. 2004

   Customer service, accounts, disputes, payments, retention, fraud and loss prevention.

5. Internet and computer support

   Online Support

   janv. 2001 to janv. 2002

   Internet and computer support for multiple providers across Canada and the United States; diagnosis, procedures and escalation.

1. Fanshawe College

   Hotel and Restaurant Management

   London

   1997 to 1998