Call Centre Representative

Kelly is hiring! Are you passionate about helping others and providing outstanding customer service? We're looking for enthusiastic, motivated individuals to join our client’s Contact Centre team as Customer Service Representative in Winnipeg, MB! In this full-time role, you’ll support customers through phone and digital channels by providing a variety of services and tailored banking guidance. If you enjoy problem-solving, connecting with people, and having a positive impact, this could be a great fit for you. What You’ll Do Deliver exceptional service by assisting with account transactions and requests (transfers, payments, term deposits, account updates, and more) Provide knowledgeable advice to help clients choose the right financial products and services Offer technical support for Internet Banking services Handle a mix of inbound and outbound calls to support client needs and collaborate with other departments What We’re Looking For High school diploma with 1–3 years of related experience, or a combination of education and experience Strong communication and active listening skills A proven ability to meet or exceed sales goals Excellent customer service, professionalism, and problem-solving abilities Comfortable using Microsoft Word and Excel Experience with a financial institutions Bilingualism is considered an asset Work Schedule Full-time, rotating shifts within the hours of: Monday to Friday: 8:00 AM – 8:00 PM Saturdays: 8:00 AM – 4:00 PM Compensation & Benefits Competitive hourly rate of $24.00/hr. Variable compensation and matched pension plan Comprehensive benefits package including: 100% employer-paid benefits- health, dental and vision. A healthcare spending account etc. If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today! This position is for a current vacancy Why Kelly®? As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined. About Kelly® At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location and job type. Kelly offers eligible employees a group benefit program that includes extended healthcare (drug plan, professional and medical services), dental, life, and emergency travel assistance. In addition, employees are entitled to holiday and vacation pay in accordance with provincial labour law. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community in Canada. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Provide exceptional customer service and banking guidance through phone and digital channels. Handle account transactions, technical support for internet banking, and a mix of inbound and outbound calls.

Requires a high school diploma and 1-3 years of related experience, preferably within a financial institution. Candidates must possess strong communication skills and proficiency in Microsoft Word and Excel.

• Variable compensation • Matched pension plan • Health insurance • Dental insurance • Vision insurance • Healthcare spending account • Life insurance • Emergency travel assistance • Holiday pay • Vacation pay

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft ExcelSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée
• Technical SupportSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Active Listening
• Communication
• Sales
• Problem Solving
• Microsoft Word
• Microsoft Excel
• Banking Guidance
• Technical Support
• Bilingualism

• Customer Service & Support
• Finance & Accounting
• Sales

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

2 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate