Account Manager

Résumé du poste

The Account Manager is responsible for maximizing revenue from existing clients through upselling and contract management. They will also develop new business opportunities, maintain trusted advisor relationships, and ensure high levels of customer satisfaction.

Détails du poste

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Key Responsibilities: * To maximize revenue generation of existing customers through upselling the company’s product catalogue and maximising contract length * To maintain and develop existing customers through appropriate propositions and ethical sales methods to optimise the quality of service, business growth, and customer satisfaction. * Develop new business opportunities with existing clients (referrals) * To achieve or exceed opportunity and revenue targets * To achieve KPI’s agreed with the sales director and report progress on a weekly/monthly basis as required and agreed * Develop trusted advisor relationships with key accounts and customer stakeholders * Assist with challenging client requests and issue escalations’ as needed * To respect and reflect company standards and vision * To execute a culture of performance, competition, and support * To take care of company resources and assets * To reflect company brand inside and outside of business hours – holding yourself to a high standard of professional, customer care, and peer support Skills, Knowledge and Experience: * Excellent verbal communication, listening and interpersonal skills. * Excellent listening, negotiate and presentation skills (objection handling) * Stellar organization skills and attention to detail * Highly Motivated & Target driven * Take initiative and be able to think on their feet (problem solving skills) * The ability to work in a fast-paced high-tech environment * Team player Key Qualifications * 1-year minimum experience in an equivalent sales role * Proven track record of meeting or exceeding quotas and receiving positive customer feedback * Experience working with a CRM system (e.g. SalesForce) * Proven ability to juggle multiple accounts at a time, while maintain sharp attention to detail * Experience in delivering client-focused solutions based on customer needs Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

Ce que vous ferez

The Account Manager is responsible for maximizing revenue from existing clients through upselling and contract management. They will also develop new business opportunities, maintain trusted advisor relationships, and ensure high levels of customer satisfaction.

Exigences

Candidates must have at least one year of experience in an equivalent sales role and a proven track record of meeting quotas. Proficiency with CRM systems like Salesforce and strong interpersonal and negotiation skills are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Account Management · Souhaitée
• Vente · Souhaitée
• Negotiation · Souhaitée
• Communication · Souhaitée
• Upselling · Souhaitée
• Salesforce · Souhaitée
• Business development · Souhaitée
• CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales
• Account Management
• Upselling
• Negotiation
• Presentation Skills
• CRM
• Salesforce
• Communication
• Problem Solving
• Customer Service
• Business Development
• Relationship Management
• Target Driven
• Organization
• Attention To Detail
• Teamwork
• Workplace Inclusivity
• Organizational Skills
• Curiosity
• Emerging Technologies
• Ethical Standards And Conduct
• Self-Motivation
• Values Differences
• Research
• Customer Relationship Management
• Management
• Software As A Service (SaaS)
• Continuous Improvement Process
• Creativity
• Enterprise Resource Planning
• Equities
• Field Service Management
• Innovation
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Presentations
• Proactivity
• Relationship Building
• Transportation Management Systems
• Verbal Communication Skills
• Wholesaling
• Peer Support
• Detail Oriented

Domaines d’emploi

• Sales
• Customer Service & Support
• Software
• Management & Leadership
• Technology
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products