Aimee Kifoueti

Bilingual (FR/EN) AI Governance professional with hands-on experience across Trust & Safety, AI product operations, quality assurance, technical documentation, and regulatory compliance. Currently an AIGP (AI Governance Professional) candidate, completing IAPP certification coursework with the official exam scheduled for Fall 2026. Building expertise in applying governance frameworks such as the EU AI Act, ISO/IEC 42001, and NIST AI RMF to operational reality: designing QA processes, evaluating AI/LLM outputs, documenting systems, and strengthening human oversight and adoption. Background spans European institutions, AI-enabled product development, Trust & Safety operations, banking, and customer experience, providing a multidisciplinary foundation for responsible AI, operational governance, compliance, and human-centered technology.

• Jira
• Apprentissage automatique
• Microsoft Excel
• Gestion de projet

1. Senior Technical Writer Consultant

   DG SANTÉ European Commission

   janv. 2024 to janv. 2025

   Brussels, BE

   • Authored and translated technical documentation and user guides for EU regulatory digital systems (EUDR platform), enabling accurate onboarding for 100+ international stakeholders across 15+ EU member states. • Delivered training via webinars and group sessions to international, cross-functional stakeholders, supporting faster platform adoption while performing quality assurance across platform functionalities, including AI-powered geolocation. • Managed L2 technical incidents and escalations, resolving 90%+ within SLA while maintaining a centralized knowledge base that cut repeat escalations by roughly 20%. • Acted as primary point of contact across departments and with technical/non-technical stakeholders in a highly regulated EU institutional environment, supporting alignment on a multi-country rollout.

2. Trust & Safety Quality Analyst

   TikTok

   janv. 2022 to janv. 2024

   Amsterdam, NL (Remote)

   • Audited and coached AI/ML-assisted content moderation decisions against Trust & Safety policy, reviewing 300+ cases weekly at a 97%+ QA accuracy score. • Performed root cause analysis (RCA) on moderation and ML-flagged errors, surfacing trends that fed into policy and automation improvements and contributed to an estimated 20–25% reduction in repeat errors. • Authored SOPs and a QA/Coaching Framework adopted team-wide, standardizing coaching and cutting new-analyst ramp time by approximately 15%. • Hosted calibration sessions with SMEs and Policy teams, aligning 10+ moderators and analysts per cycle on quality standards and policy interpretation.

3. Credit Collector B2B

   AMEX GBT Egencia

   janv. 2021 to janv. 2022

   Amsterdam, NL

   • Managed B2B credit operations and reconciliations for a portfolio of 100+ corporate accounts, maintaining a 90%+ on-time resolution rate on escalations. • Analyzed aging reports and account risk data in Excel, coordinating directly with corporate clients to reduce average days-sales-outstanding (DSO) by an estimated 15%.

4. Senior Administrative Officer

   Laurentian Bank

   janv. 2020 to janv. 2021

   Toronto, CA

   • Processed and reconciled financial transactions under strict compliance requirements, maintaining 99%+ accuracy across a high-volume daily workload. • Performed document verification and supported AML/fraud controls, flagging discrepancies and coordinating resolution with Back Office and Compliance within 24–48 hours.

5. Earlier Experience

   Sodexo Prestige • Booking.com • Strand Palace Hotel

   janv. 2014 to janv. 2020

   Sodexo Prestige (FR) • Booking.com (UK) • Strand Palace Hotel (UK)

   International, multi-channel experience in data administration and customer operations, consistently recognized for data accuracy and top-tier (96%+) customer satisfaction scores.

1. Le Rebours

   BEP Secrétariat – Business Administration (French National Vocational Diploma), Business Administration

   Paris

• Artificial Intelligence Governance Professional (AIGP)

  IAPP

• SOC Analyst L1 Certificate

  TryHackMe

• Google Cybersecurity Professional Certificate

  Coursera