Service Operations Coordinator

Résumé du poste

The Service Operations Coordinator facilitates product and service delivery by managing customer orders, valve scheduling, and job documentation. They also oversee inventory control, billing readiness, and maintain accurate records while collaborating with internal teams and customers.

Détails du poste

Are you an organized, detail-oriented professional who thrives in a fast-paced service environment? Kings Energy Services is seeking a Service Operations Coordinator to help keep our service operations running efficiently. In this role, you will coordinate customer service orders, valve scheduling, job documentation, inventory activities, and billing readiness while working closely with technicians, operations, business development, and customers. The ideal candidate is a strong communicator who delivers excellent customer service, manages competing priorities, and takes pride in maintaining accurate records and efficient processes. Service Operations Coordinator Position Summary: The Service Operations Coordinator facilitates the transaction between the customer and the company through the successful management of product and service delivery. They work closely with Team Leads, Operations and Business Development to ensure that policies and procedures are being followed by staff and management where it relates to this position and all its responsibilities. Other aspects of this role will include an inventory control component and may also assist with shipping/receiving, administrative, and clerical obligations. Position Responsibilities: * Take direction and fulfill responsibilities from the Service Team Lead. * Work closely with the Team Lead for all valve scheduling and paperwork requirements. * Review and maintain the accuracy and ensure completeness of all paperwork prior to billing (POs, estimates, quotes, sales orders, etc.) * Build and maintain strong relationships with internal and external customers. * Create and track the paper flow within the shop. * Assign and prioritize customer jobs for all valves (call ins, scheduled or sales requested). * Ensure work orders are filled out in accordance with customer and company requirements. * Ensure validity of data input and integrity of information is properly recorded in the VeeBase system. * Handle and manage questions from employees and customers regarding procedures, products, and issues that may arise regarding scheduling and paperwork. * Adhere to daily, weekly, monthly reporting requirements as established by the Service Champion Lead. * Participate in daily toolbox meetings. * Prepare job packages for Custom Submissions and acceptance at US border crossing for US customers – both incoming and outgoing. * Ensure parts consumed in service work are accurately reflected on invoice. * Work and collaborate with Team lead - Inventory/Purchasing to report stock issues. * Perform quarterly cycle counts of inventory. * Track, develop, and maintain processes for ensuring accurate inventory management. * Act as the administrative point of contact between the internal and external clients. * Initiate Nonconformance reports where any product or services do not meet Purchase Order, Contract, Work Order, or Industry regulated requirements. * Demonstrate and emphasize safety conscience attitude while building a culture of trust and accountability. * Additional duties may be defined within the scope of this position. For example, assist with: * Physical check in of incoming orders and transfer to stock. * Pull parts and complete paperwork necessary to quickly get needed parts to internal and external customers. Education and Experience: * High school diploma or equivalent. * Billing, quoting, purchase orders and invoicing experience. * Excellent Customer Service skills. Additional Skills and Qualifications: * Ability to work under pressure and within time constraints and to manage time effectively and efficiently. * Demonstrated ability to effectively work within complex, fast-moving work environment under minimal supervision. * Inside Sales skills or the willingness to learn. * Product and service knowledge. * Excellent verbal and written communication skills. * Accuracy and strong attention to detail for data entry and paperwork. * Strong analytical skills. * Ability to work as a positive contributing member within a team environment. * Initiative to take a hands-on approach in developing systems and procedures. * Basic computer skills; Microsoft Office (Word, PowerPoint, Excel and Outlook), Microsoft Business Central (ERP) * Problem solving, communication, and organizational skills. * Must be able to effectively read, write, and speak English At Kings Energy Services, we’re always looking for driven individuals who take pride in their work and want to be part of a strong, supportive team. Founded in 1977, we have grown to over 110 employees across multiple locations in Alberta, Ontario, and North Dakota. Today, Kings Energy Services is a recognized supplier of quality instrumentation and valve products and services across Canada and the United States. We are built on our core values of Trust, Accountability, Commitment, and Teamwork, and we take pride in delivering honest, transparent service with no surprises to our clients. If you’re someone who values integrity, teamwork, and continuous growth, and want to contribute to a company where your work makes an impact, we encourage you to apply and be part of our journey. Kings Energy Services is an equal opportunity employer committed to building a respectful and inclusive workplace. Applicants must be legally authorized to work in Canada. This is a safety sensitive position, and successful candidates will be required to complete a pre-employment drug screen. We appreciate all applications; however, only those selected for an interview will be contacted. To help us manage applications efficiently, please no walk ins or phone inquiries. Resumes will be retained for up to six months and securely disposed of thereafter. Monday to Friday 8am to 4:30 PM

Ce que vous ferez

The Service Operations Coordinator facilitates product and service delivery by managing customer orders, valve scheduling, and job documentation. They also oversee inventory control, billing readiness, and maintain accurate records while collaborating with internal teams and customers.

Exigences

Candidates must have a high school diploma or equivalent and experience with billing, quoting, and purchase orders. Strong communication, organizational skills, and proficiency in Microsoft Office and ERP systems are required.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• ERP systems · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Safety Compliance · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Billing · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Valve scheduling
• Inventory management
• Billing
• Data entry
• Communication
• Time management
• Microsoft Office
• ERP systems
• Problem solving
• Attention to detail
• Analytical skills
• Inside sales
• Shipping and receiving
• Safety compliance
• Inside Sales
• Shipping And Receiving
• Workplace Inclusivity
• Accountability
• Organizational Skills
• Willingness To Learn
• Service Operations
• Microsoft Dynamics 365 Business Central
• Analytical Skills
• Microsoft Word
• Microsoft Excel
• Business Development
• Management
• Clerical Works
• Customer Service
• Computer Literacy
• Cycle Counting
• Data Entry
• English Language
• Sales
• Inventory Control
• Inventory Management
• Invoicing
• Problem Solving
• Microsoft Outlook
• Operations
• Microsoft PowerPoint
• Valves (Piping)
• Purchasing
• Time Management
• Team Leadership
• Scheduling
• Prioritization
• Teamwork
• Detail Oriented

Domaines d’emploi

• Administrative
• Customer Service & Support
• Energy
• Logistics
• Manufacturing
• Service Operations Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive