Team Lead - Full-Time

Résumé du poste

The Team Lead oversees daily store operations and guides associates to ensure an exceptional customer shopping experience. They are responsible for driving sales performance, maintaining store standards, and resolving customer inquiries.

Détails du poste

Who Are We? Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 29 stores across North America to-date and more to come! We are thrilled to announce the opening of our new store at Bayshore Shopping Centre, and we are looking for enthusiastic applicants to join our team as a Team Lead. About the Role As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to… Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows Providing clear direction, support, and training to store associates as needed Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations Supporting staffing efforts to align with business needs and operations as requested Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary Driving sales performance by meeting store targets and key performance metrics Support with store opening and setup What We're Looking For Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience Skilled in effective communication and building strong interpersonal relationships Ability to work in a fast-paced and dynamic retail environment Able to lift up to 30 lbs. Knowledge of retail store operations, merchandising, and customer service standard Vacancy type: NEW/BACKFILL Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources. The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

Ce que vous ferez

The Team Lead oversees daily store operations and guides associates to ensure an exceptional customer shopping experience. They are responsible for driving sales performance, maintaining store standards, and resolving customer inquiries.

Exigences

Candidates need at least one year of retail experience, preferably with some leadership background and a passion for the Asian beauty industry. Physical ability to lift up to 30 lbs and strong communication skills are required.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Leadership · Souhaitée
• interpersonal communication · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail Management
• Leadership
• Customer Service
• Staff Training
• Sales Performance
• Merchandising
• Interpersonal Communication
• Conflict Resolution
• Store Operations
• Health and Safety Compliance

Domaines d’emploi

• Retail
• Management & Leadership
• Sales
• Customer Service & Support