Customer Service Representative

Résumé du poste

The Customer Service Representative acts as the primary point of contact for customers, technicians, and vendors while managing shop calendars and repair documentation. Responsibilities include processing rental forms, generating invoices, and ensuring accurate communication regarding repair status.

Détails du poste

Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and exceptional customer service helping people get back on the road while turning repair experiences into something positive. As the industry evolves, so does Kirmac, with a focus on advanced vehicle technology, EV repair readiness, and sustainable practices. Through Kirmac Cares for Kids, we also supports organizations such as B.C. Children’s Hospital and the Boys Club Network, while continuing to grow a skilled workforce grounded in continuous learning and strong leadership. Customer Service Representative Bring Your Care, Confidence, and Customer Expertise If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you. What You’ll Do As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include: Building positive, lasting customer relationships in person and over the phone Submitting ICBC rental forms and guiding customers through the process Scheduling repair appointments and managing shop calendars Generating repair orders and ensuring accurate documentation Interacting with vendors and coordinating incoming/outgoing materials Providing clear repair updates through phone, text, and email Managing and posting invoices, parts returns, and related paperwork Reconciling repair orders with accuracy and attention to detail This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment. What You Bring Excellent verbal and written communication skills Strong organization, accuracy, and attention to detail A friendly, professional approach with strong people skills Passion for vehicles and helping customers feel confident in their repair journey A valid driver’s license Solid references that reflect reliability and professionalism What We Offer Competitive wages Extended health, dental, and vision coverage Paid time off RRSP plan Supportive, team-focused environment Learning & Development Program Opportunities to support our community through volunteering Corporate discounts Regular social events and team gatherings If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team. Apply today. We want people who want to have an impact. Kirmac is building an inclusive company culture where anyone, regardless of age, race, gender, sexual orientation, or disability, is recognized and rewarded for their contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas can have an impact, we want to hear from you! Ready to make an impact? Apply with your resume today! We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Ce que vous ferez

The Customer Service Representative acts as the primary point of contact for customers, technicians, and vendors while managing shop calendars and repair documentation. Responsibilities include processing rental forms, generating invoices, and ensuring accurate communication regarding repair status.

Exigences

Candidates must possess excellent verbal and written communication skills with a strong focus on organization and attention to detail. A valid driver's license and a professional, friendly approach to customer interaction are required.

Avantages

• Extended health coverage • Dental coverage • Vision coverage • Paid time off • RRSP plan • Learning & Development Program • Corporate discounts • Social events

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Documentation · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée
• scheduling · Souhaitée
• Relationship Building · Souhaitée
• invoicing · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Organization
• Scheduling
• Documentation
• Invoicing
• Data entry
• Relationship building
• Attention to detail
• Problem solving
• Interpersonal skills
• Time management
• Continuous Development
• Professionalism
• Time Off Management
• Valid Driver's License
• Automotive Engineering
• Customer Service
• Discounts And Allowances
• Leadership
• Vendor Relationship Management
• Coordinating
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Administrative
• Transportation
• Trades
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives