Customer Service Representative

9 Jul 2026 Customer Service Representative Download as PDF POSITION: Customer Service Representative STATUS: Full-Time (Hybrid) – Permanent and Contract Available LOCATION: Kohl & Frisch Limited (Concord, ON) REPORTS TO: National Contact Centre Manager DEPARTMENT: Customer Service About Us Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs. About The Role In this role, the Customer Service Representative (CSR) provides excellence in customer service to our customers regarding order placement and issue resolution. We are proud to offer full-time remote work for our Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team. Hours of work: Monday to Friday – 11:30am – 8:00pm What will you do? Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries. Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service. What You Bring High school graduate Previous customer service or call centre experience is a strong asset Capable of handling a large volume of calls while maintaining professional and efficient service Ability to think problems through and recommend creative solutions to nonstandard customer issues Excellent communication and interpersonal skills Demonstrated ability to work in a team environment Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments Strong computer skills (Microsoft Office applications) Must be able to work independently with limited supervision Proactive nature, high attention to detail, and takes initiative What’s in it for you? This position offers a salary range of $48,447 – $56,243. The final salary offered to the selected candidate will be determined by factors including location, relevant experience, skill level and education. Additional Compensation (if Applicable) Bonus or commission structure Pension Plan (eligibility after 18 months service) Benefits Health, dental, vision from day 1 Personal Days Employee Assistance Program Opportunity for Professional Development Wellness programs Vacation Pay Exclusive memberships and discounts How To Apply If you are interested in applying, please submit a résumé and any other relevant documentation to: [email protected]. Please ensure you specify the job title, Customer Service Representative in the subject line of your email. As part of our recruitment process we may use AI for initial screening and assisting in evaluating candidate qualifications. All final hiring decisions will be made by our recruitment team. Kohl & Frisch would like to thank all applicants for their interest. All applicants who receive interviews will receive an update on their application status within 45 days of applying. We value your interest in joining our team and strive to provide a timely, transparent hiring experience. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process. Previous Next VIEW ALL CAREER POSTINGS

The Customer Service Representative is responsible for order entry and resolving customer issues and inquiries. They build relationships with customers by owning their issues and providing high levels of follow-up and service.

Candidates should be high school graduates with previous customer service or call centre experience as a strong asset. They must possess excellent communication skills, the ability to handle a large volume of calls, and strong computer skills.

• Health • Dental • Vision • Personal Days • Employee Assistance Program • Opportunity for Professional Development • Wellness Programs • Vacation Pay • Exclusive Memberships and Discounts

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Call Centre Experience
• Problem Solving
• Communication
• Interpersonal Skills
• Teamwork
• Microsoft Office
• Attention to Detail
• Initiative

• Customer Service & Support
• Healthcare
• Sales
• Administrative

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

9 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Présence au bureau

2 jours par semaine

Niveau d’expérience

Entry level