IT Site Specialist

Position Overview Reporting to the IT Site Manager, the IT Site Specialist provides deskside and remote support for hardware, software, network, security, and user issues at assigned plants. This position requires on-site attendance five (5) days per week, from Monday to Friday. Location: Sherbrooke, Quebec. Responsibilities & Accountabilitities Hardware and Software Support Install, configure, and maintain computer systems, servers, and network equipment in alignment with Kruger standards. Diagnose and resolve hardware issues affecting desktops, laptops, printers, and other peripherals. Oversee hardware inventory, ensuring timely replacements and upgrades as necessary. Install, update, and troubleshoot software applications to ensure optimal performance. Provide user support for software-related inquiries and deliver training sessions as required. Verify that software licenses are current and fully compliant with company policies. Network and Connectivity Set up and maintain network infrastructure, including routers, switches, and access points according to Kruger standards. Troubleshoot network connectivity issues to provide consistent internet access. Manage VPN access for remote users and ensure secure connections. Technical Support Deliver prompt on-site IT support to plant staff. Resolve IT Service Desk tickets quickly. Perform routine maintenance and updates to maintain system reliability. Security Implement and oversee cybersecurity for plant IT infrastructure in line with Kruger standards. Address security incidents and investigate when necessary. Maintain compliance with industry and company security policies. User Requests Intake, Documentation and Reporting Serves as the secondary point of contact at the plant level to collect end-user requests, ensuring all IT requests and their statuses are accurately documented and communicated to the IT Site Manager. Utilises the corporate ITSM tool (ServiceNow) when appropriate. Maintains detailed and up-to-date records of IT assets, configurations, and support activities. Prepares reports on IT performance and offers recommendations for improvement. Documents procedures and develops user guides addressing common issues and solutions. The IT Site Technician will attend the plant's morning meetings in the absence of the IT Site Manager. Qualifications A diploma in a recognized post-secondary program in computer technology. Experience Minimum 1-3 years experience in a similar position. Deep understanding of hardware and software troubleshooting. Awareness of cybersecurity principles and practices. Expertise in various Windows Operating Systems, Windows Servers, Active Directory and O365 applications. Demonstrated ability to communicate and collaborate with third-party vendor support regarding technical support related matters. Skills And Abilities Problem-solving and analytical thinking skills. Communication and customer service abilities. Technical knowledge of hardware and software. Skills in networking and infrastructure management. Understanding of cybersecurity practices. Provide on-call and afterhours support. LANGUAGES Some site locations require written and spoken English and French communication. Knowledge of English is required for this specific position as Kruger deals with partners across North America and the successful candidate will be required to communicate frequently with them. Kruger has taken all reasonable steps to avoid imposing English language requirements, including assessing the actual language needs associated with the duties to be performed, ensuring that the language skills already required of other employees were insufficient for the performance of those duties, and limiting as much as possible the number of positions with duties requiring English language skills.

The IT Site Specialist provides deskside and remote support for hardware, software, network, and security issues at assigned plants. Key duties include maintaining IT infrastructure, resolving service desk tickets, and documenting assets and procedures.

Candidates must have a post-secondary diploma in computer technology and 1-3 years of experience in a similar role. Proficiency in Windows Servers, Active Directory, O365, and English communication is required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hardware Troubleshooting
• Software Troubleshooting
• Network Infrastructure
• Cybersecurity
• Windows Operating Systems
• Windows Servers
• Active Directory
• O365 Applications
• VPN Management
• ITSM
• ServiceNow
• Customer Service
• Analytical Thinking
• Vendor Collaboration
• Asset Management
• Technical Documentation

• Technology
• Customer Service & Support
• Manufacturing

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

18 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level