Operation Support Analyst

Position Summary Seeking an experienced Operations Support Analyst to provide production support for mission-critical enterprise applications hosted on Red Hat OpenShift and Linux platforms. The role is responsible for ensuring application stability, resolving incidents, implementing changes, providing automation support, and continuously improving operational processes. The successful candidate will play a key role in maintaining high availability environments while collaborating with development, infrastructure, and business teams. Key Responsibilities Provide Level 2/Level 3 production support for business-critical applications in Linux and OpenShift environments. Monitor application health, system performance, scheduled jobs, and integration processes using operational monitoring tools. Support and troubleshoot Feed Hub integration services, data feeds, and related middleware components. Manage and monitor AutoSys jobs, investigate failures, and coordinate recovery activities. Perform certificate lifecycle management, including renewal, installation, validation, and troubleshooting SSL/TLS-related issues. Participate in application deployment activities using CI/CD pipelines and DevOps tools such as Jenkins, Azure DevOps, UDeploy (UCD), UCV, and iDeploy. Collaborate with development teams to identify causes and implement permanent fixes for recurring incidents. Execute application releases and production changes while adhering to ITIL-based change management processes. Analyse production incidents, perform impact assessments, and ensure timely resolution within SLA requirements. Support platform stability, reliability, and operational readiness during maintenance activities and releases. Create and maintain operational documentation, support procedures, and knowledge base articles. Participate in on-call rotation for after-hours production support, incident management, and emergency change implementations. Work closely with infrastructure, security, database, and networking teams to resolve complex technical issues. Contribute to automation initiatives that improve operational efficiency and reduce manual intervention. Required Technical Skills Platform & Operating Systems Red Hat OpenShift Linux Administration (RHEL preferred) Shell Scripting (Bash) Application & Operations Support Production Application Support Incident Management Problem Management Change Management Root Cause Analysis (RCA) Service Availability Monitoring Scheduling & Integration AutoSys Job Scheduling FeedHub Support and Monitoring Batch Processing Support Security & Certificate Management SSL/TLS Certificate Management Certificate Installation and Renewal Security Compliance Support CI/CD & DevOps Tools Jenkins Azure DevOps UrbanCode Deploy (UCD) UrbanCode Velocity (UCV) iDeploy CI/CD Release Management Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 3+ years of experience in application production support or operations support roles. Hands-on experience supporting applications running on Red Hat OpenShift and Linux environments. Strong understanding of incidents, problems, and change management processes. Experience with enterprise scheduling tools such as AutoSys. Knowledge of SSL certificates and application security fundamentals. Experience supporting CI/CD deployment pipelines. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management abilities. Key Competencies Production Support Excellence Critical Incident Management Change & Release Management Problem Solving and Root Cause Analysis Collaboration and Teamwork Customer Focus Operational Risk Awareness Ability to work effectively in an on-call support model

The role involves providing Level 2/3 production support for mission-critical applications on Red Hat OpenShift and Linux platforms. Responsibilities include monitoring system health, managing deployments, resolving incidents, and collaborating with cross-functional teams to ensure high availability.

Candidates must have a bachelor's degree in a technical field and at least 3 years of experience in application production support. Proficiency in Linux, OpenShift, CI/CD pipelines, and enterprise scheduling tools like AutoSys is required.

• CI/CDSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Red Hat OpenShift
• Linux Administration
• Shell Scripting
• Production Support
• Incident Management
• Problem Management
• Change Management
• AutoSys
• FeedHub
• SSL/TLS Certificate Management
• Jenkins
• Azure DevOps
• UrbanCode Deploy
• UrbanCode Velocity
• iDeploy
• CI/CD
• Udeploy
• Operational Efficiency
• Pipelines
• Technical Issues
• Certificate Management
• Change Management Processes
• Analytical Skills
• Infrastructure Security
• Application Deployment
• Application Security
• Technical Support
• Automation
• CA Workload Automation Ae
• Bash (Scripting Language)
• Batch Processing
• Customer Service
• Communication
• Computer Science
• Information Technology
• Linux
• Operating Systems
• DevOps
• Public Key Certificates
• Middleware
• ITIL 4
• Problem Solving
• OpenShift
• Operational Risk
• Operations
• Red Hat Enterprise Linux
• Release Management
• Transport Layer Security (TLS)
• Shell Script
• Stakeholder Management

• Technology
• Software
• Customer Service & Support
• Engineering
• Operations Support Analyst
• Production Engineer
• Industrial and Production Engineers
• Industrial Engineers

Formation minimale

Baccalauréat

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine