CRM Expert

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for. A Day in the Life Reporting to the CDMO team, you will orchestrate our end-to-end CRM strategy to nurture consumer relationships across digital channels. CRM Strategy: Define the CRM roadmap, data collection, and trigger journeys for personalization. Campaign Excellence: Brief agencies, manage audience segmentation, and run multi-channel A/B testing. Operations & Governance: Deploy email toolkits and share best practices across brands to secure execution excellence. We Are Looking For You are a collaborative, analytical thinker who thrives in agile environments and is ready to drive consumer engagement. Strong expertise in CRM software (Salesforce Marketing Cloud preferred) Proven skills in marketing automation, journey creation, and audience segmentation Ability to analyze campaign performance and deliver actionable recommendations Excellent stakeholder management skills to consult and support brand teams Professional proficiency in English and French What’s In It For You A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!) Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated! A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference Who We Are L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. To achieve this ambition, L’Oréal continues to recruit diverse, innovative, skilled, and passionate minds in different tech domains. We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

You will orchestrate the end-to-end CRM strategy to nurture consumer relationships across digital channels. This includes defining the CRM roadmap, managing audience segmentation, and ensuring execution excellence across brands.

The ideal candidate should have strong expertise in CRM software and proven skills in marketing automation and audience segmentation. Excellent stakeholder management skills and professional proficiency in English and French are also required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• CRM Software
• Salesforce Marketing Cloud
• Marketing Automation
• Journey Creation
• Audience Segmentation
• Campaign Performance Analysis
• Stakeholder Management
• Consumer Engagement

• Marketing
• Customer Service & Support
• Technology
• Manufacturing
• Creative & Media

Expérience minimale

2+ ans

Postuler avant le

15 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable