Customer Service Representative ( 1 Year Contract)

Résumé du poste

The Customer Service Representative acts as the primary contact for customer accounts, managing order processing, inventory levels, and resolving issues with logistics providers. They also analyze order patterns, manage product supply activities in SAP, and produce metric reports to support sales and internal departments.

Détails du poste

About Us: Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more! Job Purpose The Customer Service Representative serves as the primary customer service contact for nationally based customer accounts and ensures customer expectations are delivered consistently both internally and externally.Responsibility Provide customer service to Warehouse, DSD and Distributor customers by receiving and responding/resolving issues, problems and concerns and providing information. Process all incoming orders with respect to all areas of order management by receiving inbound and outbound calls, faxes, email orders, and electronic orders. Analyzing all ordering data based on customer specifications for orders entered manually and/or received electronically ensuring customers’ inventory levels are maintained, and all necessary follow-up completed. Manage daily investigations and validation of problems associated with 3rd party logistics providers and provide follow-up for closure to customers. Investigate and validate customer deductions/OS&D’s, fill rate fines and determine the appropriate credit/debit transaction for entry into SAP. Analyze customer order patterns to ensure order requirements are met and cost savings are implemented for the warehouse pick/pack/ship process. Manage daily product supply activities through the forecasting and demand planning transactions within SAP to optimize fill rates. Support Sales by analyzing customer issues, providing product summaries and recommend alternative solutions when needed. Liaison with internal departments to execute small project requirements for customers order to cash. Produce metric reports to summarize activity and identify repetitive and key product issues as well as customer scorecards. Manage the quality assurance process for all identified issues by receiving, tracking, and communicating relevant information to all stakeholders. Qualifications Excellent data entry skills with emphasis on accuracy, attention to detail and proficiency in using the numeric keypad Strong interpersonal, active listening, and communication skills Ability to work in a fast-paced environment High capacity to multi-task with strong organization skills Basic knowledge of standard office computer technology such as Lotus Notes, Microsoft Office products and the Internet. Strong working knowledge of SAP an asset Strong analytical, problem solving, and decision-making skills Able to work in a team environment with a strong sense of urgency and understanding of priorities Team player, understanding the needs, requirements, and priorities of other functional groups Well developed presentation and communication skills High level of patience and courteousness Bilingual an asset (requirement in some cases) Competency CareDareInspireShareWhat Lactalis will offer: Lactalis Canada believes in rewarding its people with the following package for contract employees: • A Competitive Base Salary • A Retention Bonus of 10% to be paid out at the end of the contract • 8% vacation pay • Health & Dental Benefits starting day 1 • Learning and Development opportunities • Potential for future full time permanent opportunities! Our ESG commitment: Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world. Our commitment to DEI: Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained. Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer. Compensation: As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is: $62,500.00–$78,100.00 . Please note: Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, and be based on your skills, experience, and qualifications.

Ce que vous ferez

The Customer Service Representative acts as the primary contact for customer accounts, managing order processing, inventory levels, and resolving issues with logistics providers. They also analyze order patterns, manage product supply activities in SAP, and produce metric reports to support sales and internal departments.

Exigences

Candidates should possess excellent data entry skills, strong analytical and problem-solving abilities, and proficiency in Microsoft Office and SAP. The role requires a team player with strong communication skills, the ability to multi-task in a fast-paced environment, and a high level of attention to detail.

Avantages

• Retention bonus • Vacation pay • Health benefits • Dental benefits • Learning and development opportunities • Free parking • On-site gym

Compétences indiquées

• SAP · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Assurance qualité · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Decision Making · Souhaitée
• Reporting · Souhaitée
• Multi-Tasking · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Data entry
• SAP
• Customer service
• Order management
• Analytical skills
• Problem solving
• Communication skills
• Active listening
• Multi-tasking
• Microsoft Office
• Decision-making
• Attention to detail
• Interpersonal skills
• Reporting
• Quality assurance
• Environmental Social And Corporate Governance (ESG)
• Outbound Calls
• Order Management
• Inbound Calls
• Patience
• Organizational Skills
• Demand Planning
• Order To Cash Process
• Active Listening
• Multilingualism
• Decision Making
• Customer Service
• Communication
• Computer Science
• Confidentiality
• Data Entry
• Sales
• Forecasting
• Warehousing
• Innovation
• Problem Solving
• Keypad
• Multitasking
• Order Management Systems
• Quality Assurance
• SAP Applications
• Investigation
• Teamwork
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Logistics
• Food & Beverage
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives