OUTLETS MANAGER

Millcroft Inn & Spa is currently seeking an Outlets Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Job Title: Outlets Manager Location: 55 John St, Alton, ON L7K 0C4 Property: Millcroft Inn & Spa This posting is for an existing vacancy within Lais Hotel Properties Limited. *Please note this position requires full-time open availability including evening & weekends* Position Summary: To oversee all team members and service in the Restaurant, Bar and Banquet Rooms while ensuring that the highest level of service is provided at all times. Duties and Responsibilities: · Providing personalized and exceptional guest service at every given opportunity · Meeting established up-selling and sales goals · Ensures the outlets are fully operational in terms of both quality and sufficient staffing to service the guests · Responsible for scheduling of team members as necessary · Prepares schedules to be posted seven days in advance of the first day of the pay cycle · Responsible for daily payroll of department, disbursement of gratuities, the monitoring of labour costs and maintaining staffing levels in accordance to budget under the supervision of the General Manager · Responsible for maintaining inventories, adequate par levels and purchasing of necessary product under the supervision of the General Manager · Ensures the team members are aware of and follow all health and safety policies and procedures · Preparing for and facilitating pre-shift meetings · Responsible for restaurant reservations and reservations system, maximizing seating occupancy while maintaining a high quality of service · Responsible for the coaching and disciplining of team members as necessary · Responsible to assist Food & Beverage Manager in the recruiting process · To perform all administrative duties as necessary relating to restaurant/human resources policies · Handles all team member inquiries as necessary · Responsible for the cleanliness and tidiness of the restaurant · Responsible for the organization of new team member training · Responsible for all processes related to POS Operations. Some of these duties are as follows: Issuing of new cards, menu input for food & beverage · Responsible for establishing and maintaining controls reporting to assure there is no theft and to minimize waste of all products Secondary Responsibilities: · Having a thorough knowledge of Lais Hotel Properties’ products and services · Suggesting additional product and services meeting our Guests’ specific preferences · Assessing Guests’ individual needs to meet standards for additional products and services · Actively seeking ways to meet Guests’ product or service needs · All other duties as assigned Technical/Managerial/Administration Requirements: · 3 years supervisory skills with 5 years restaurant experience · Work well in a fast-paced environment · Excellent leadership skills Professional Requirements: · Completion of Restaurant Management courses · Excellent communication skills both written and oral · Computer and monitory skills · Able to recognize and respect customer and team member confidentiality · Smart serve certificate required · Previous up-selling and/or sales experience is considered an asset Personal Attributes: · Exceptional high standard of hygiene · Professional attitude, dependable, team player · Flexibility to work various shifts including days, evenings, weekends and holidays · Confidence in selling and up-selling products and services · Positive sales-oriented personality · Desire to meet goals · Ethical and honest Other Requirements: · Prioritize demands of Team Members, other departments and supervisors to meet all objectives · Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution · The volume of business during peak seasons requires an individual who can remain in control of the situation as well as deal with over-bookings and time-constraints Questions, quoting the job title and location, may be directed to [email protected] Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

The Outlets Manager oversees daily operations, staffing, and service quality across the restaurant, bar, and banquet departments. They are responsible for meeting sales goals, managing inventory, facilitating staff training, and ensuring adherence to health and safety policies.

Candidates must have at least 5 years of restaurant experience, including 3 years in a supervisory role. A Smart Serve certificate and completion of restaurant management courses are required, along with excellent leadership and communication skills.

• Service à la clientèleSouhaitée
• LeadershipSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Restaurant management
• Staff scheduling
• Inventory management
• Sales goals
• Up-selling
• Customer service
• POS operations
• Payroll management
• Health and safety compliance
• Staff training
• Conflict resolution
• Communication skills
• Budgeting
• Recruitment
• Professionalism
• Restaurant Management
• Supervision
• Ethical Standards And Conduct
• Administrative Functions
• Cleanliness
• Customer Service
• Communication
• Confidentiality
• Sales
• Selling Techniques
• Operations
• Purchasing
• Coaching
• Restaurant Operation
• Time Management
• Upselling
• Scheduling
• Reservations
• Diversification (Investing)
• Honesty

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Administrative
• Outlet Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine