Ranuka Jayawansha

Detail oriented administrative professional with over 10 years of experience providing office administration, customer service, and operational support in a fast paced professional environment. Proven ability to manage administrative processes, maintain accurate records, coordinate documentation, handle confidential information, and deliver exceptional client service. Highly organized with strong communication, problem solving, and time management skills, capable of managing multiple priorities while ensuring accuracy and efficiency. Proficient in Microsoft Office Suite, database management, digital systems, and office procedures, with a collaborative approach to supporting teams and improving business operations.

• Comptabilité
• Souci du détail
• Tenue de livres
• Analyse d’affaires
• Manipulation d’argent
• Communication
• Service à la clientèle
• Analyse de données
• Saisie de données
• Visualisation de données
• Anglais
• Analyse financière
• Google Workspace
• Gestion des stocks
• Leadership
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Sens de l’organisation
• Systèmes de point de vente
• Résolution de problèmes
• Collecte des exigences
• Opérations de vente au détail
• Vente
• Travail d’équipe
• Gestion du temps

1. Bank Officer

   People’s Bank Sri Lanka

   oct. 2017 to janv. 2026

   • Functioned as the main teller, provided front line customer service, handling cash deposits and withdrawals accurately and efficiently. • Provided comprehensive administrative and customer support by responding to client inquiries, processing service requests, and coordinating banking transactions efficiently. • Prepared, reviewed, and maintained customer records, account documentation, and banking forms while ensuring accuracy, completeness, and confidentiality. • Managed branch documentation by filing, organizing, and maintaining physical and electronic records to support efficient operations and regulatory compliance. • Prepared daily cash reconciliations, operational reports, and transaction summaries while maintaining accurate financial records. • Scheduled customer appointments and coordinated follow ups for account services, financial consultations. • Assisted customers with digital banking services, foreign currency exchange, and Western Union transactions by providing guidance and operational support. • Worked closely with team members to coordinate administrative activities, streamline workflows, and meet branch operational goals.

2. Bank Officer

   People’s Bank

   oct. 2017 to janv. 2026

   Sri Lanka

   • Functioned as the main teller, provided front line customer service, handling cash deposits and withdrawals accurately and efficiently. • Provided comprehensive administrative and customer support by responding to client inquiries, processing service requests, and coordinating banking transactions efficiently. • Prepared, reviewed, and maintained customer records, account documentation, and banking forms while ensuring accuracy, completeness, and confidentiality. • Managed branch documentation by filing, organizing, and maintaining physical and electronic records to support efficient operations and regulatory compliance. • Prepared daily cash reconciliations, operational reports, and transaction summaries while maintaining accurate financial records. • Scheduled customer appointments and coordinated follow ups for account services, financial consultations. • Assisted customers with digital banking services, foreign currency exchange, and Western Union transactions by providing guidance and operational support. • Worked closely with team members to coordinate administrative activities, streamline workflows, and meet branch operational goals.

3. Bank Teller

   People’s Bank Sri Lanka

   oct. 2015 to sept. 2017

   • Provided administrative support to customers by assisting with mobile and online banking registration, troubleshooting access issues, and responding to service inquiries. • Utilized banking CRM and internal systems to process customer requests, maintain accurate records in accordance with established service level agreements (SLAs). • Supported clients by processing banking service requests, providing information on financial products.

4. Bank Teller

   People’s Bank

   oct. 2015 to sept. 2017

   Sri Lanka

   • Provided administrative support to customers by assisting with mobile and online banking registration, troubleshooting access issues, and responding to service inquiries. • Utilized banking CRM and internal systems to process customer requests, maintain accurate records in accordance with established service level agreements (SLAs). • Supported clients by processing banking service requests, providing information on financial products.

1. Institute of Bankers of Sri Lanka

   Bachelor’s degree, applied banking and finance

   Sri Lanka

   2025

   WES Certified

• Certified professional banker – IBSL

  Institute of Bankers of Sri Lanka