Integrated Broadcast Management System Consultant
Offre en anglaisProvide L1, L2, and L3 technical support for the Operative IBMS, focusing on scheduling, ad sales, traffic, and billing modules. Perform SQL-based database troubleshooting, root cause analysis, and resolve system integration issues to ensure SLA adherence.
- Sur place
- Toronto, ON
- Publié 6 août 2026
- Postuler avant le 5 sept. 2026
- 1 poste
Résumé du poste
Pay Range: CAD 55-60/hr IBMS (Operative BMS) SME – Techno-Functional Analyst ( Integrated Broadcast Management System) Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environmentTroubleshoot issues in scheduling| ad sales| traffic| and billing modulesHandle incidents| service requests| and user queries via ticketing toolsPerform SQL-based database troubleshooting| data validation| and fixesInvestigate and resolve data inconsistencies and system integration issuesConduct root cause analysis (RCA) and ensure SLA adherenceSupport user access| configurations| and minor enhancementsWork closely with sales| traffic| finance| and technical teams Essential Skills: Strong experience in Operative IBMS BMS systemKnowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)Hands-on SQL & database troubleshooting (mandatory)Experience in helpdesk / EUC support environmentFamiliarity with ServiceNow/JIRA or similar toolsStrong analytical| problem-solving| and communication skillsUnderstanding of infrastructure / EUC environment (VDI| VPN| etc.)Knowledge of integrations and reporting tools
Ce que vous ferez
Provide L1, L2, and L3 technical support for the Operative IBMS, focusing on scheduling, ad sales, traffic, and billing modules. Perform SQL-based database troubleshooting, root cause analysis, and resolve system integration issues to ensure SLA adherence.
Exigences
Requires strong expertise in Operative IBMS and broadcast media workflows with mandatory hands-on SQL and database troubleshooting skills. Experience in a helpdesk or EUC support environment using tools like ServiceNow or JIRA is essential.
Compétences indiquées
- SQLSouhaitée
- JiraSouhaitée
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Operative IBMS
- Broadcast Media Workflows
- SQL
- Database Troubleshooting
- L1/L2/L3 Support
- ServiceNow
- JIRA
- Root Cause Analysis
- VDI
- VPN
- Ad Sales
- Traffic Management
- Billing Modules
- Data Validation
- System Integration
- EUC Support
Domaines d’emploi
- Technology
- Consulting
- Creative & Media
- Customer Service & Support
- Software
Renseignements supplémentaires
- Expérience minimale
- 5+ ans
- Postuler avant le
- 5 sept. 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte