Clinic Concierge

Come GROW with US! Laserbody M.D. is the leader in lifestyle medicine, wellness and medical laser spas with award-winning clinics across the GTA. We're not your typical medical company, we are ethical medical professions that value our patients and team members and strive to live by our company values. Perks include health benefits and professional development. Learn more by visiting - LaserbodyMD.ca All qualified applicants will be considered; however, only those chosen for an interview will be contacted. POSITION OBJECTIVE: The Clinic Concierge will be responsible for managing the front desk, selling medical grade retail and supporting the clinic team while delivering an exceptional customer experience. The Clinic Concierge ensures that overall operations are executed including, sales, client care and customer service. FUNCTIONAL/TECHNICAL RESPONSIBILITIES: 1. Oversees the smooth progression of the daily client schedule 2. Acts as a resource person to staff delivering client care. 3. Provides skin product education 4. Participates in the fiscal management of the clinic; completes and manages the cashing out of clients. 5. Coordinates on-boarding, learning, and development of team members for the Clinic Manager. 6. Attends required Head Office Concierge meetings and participate in process improvement projects. 7. Ensures that all equipment is in working order. 8. Assists Medical Intake Coordinators with ensuring all enrolment paperwork is in order, and new and follow up client sessions are booked 9. Provides nurses with appropriate paperwork for all new patients; ensures proper processing of provider sign-offs; maintains client records 10. Provides Clinic Manager with consistent updates on renewals, client conflicts/complaints, etc. 11. Researches and resolves client concerns promptly; Puts the client first and models service and care standards at all times. 12. Contacts existing clients prior to appointments and reminds them of sessions/preparation, etc. 13. Orders clinic supplies; ships and receives packages, medical products, etc. 14. Models the values, brand, and lifestyle and maintains a professional image at all times; Sets high standards for self based upon competency model; Builds an effective network within the company, across all clinics, and in the market. 15. Ensures completion of all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion. 16. Performs additional duties as assigned. Job Types: Part-time, Full-time Pay: From $18.00 per hour Benefits: Dental care Extended health care On-site gym On-site parking Paid time off Store discount Vision care Wellness program Flexible language requirement: French not required Experience: Customer service: 3 years (required) Work Location: In person

The Clinic Concierge manages the front desk operations, including client scheduling, retail sales of medical-grade products, and overall customer service. They support the clinic team by handling patient paperwork, managing supplies, and resolving client concerns to ensure an exceptional experience.

Candidates must have at least 3 years of experience in customer service. The role requires a professional image and the ability to model company values while maintaining high standards of competency.

• Dental care • Extended health care • On-site gym • On-site parking • Paid time off • Store discount • Vision care • Wellness program • Professional development

• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Front Desk Management
• Retail Sales
• Customer Experience
• Client Care
• Skin Product Education
• Fiscal Management
• On-boarding
• Client Scheduling
• Records Management
• Conflict Resolution
• Inventory Management
• Administrative Support

• Healthcare
• Customer Service & Support
• Administrative
• Sales
• Retail

Expérience minimale

3+ ans

Postuler avant le

19 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte