Sales Associate

Résumé du poste

The Sales Associate provides exemplary customer service, drives sales through product knowledge, and maintains store visual and safety standards. They are also responsible for executing point-of-sale procedures and developing long-term customer relationships.

Détails du poste

Sales Associate Reports to: Store Manager Department: Operations Role Summary The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers. Critical Functions 1. Customer Service Provides exemplary customer service by following the Laura Canada service standards. Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards. Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends. Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools. Promotes the website, store CRM, loyalty program and marketing initiatives/events in place. Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required. Additional Responsibilities Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards. Completes all assigned administrative functions with accuracy and in a timely manner. Supports store initiatives as directed. Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources). Requirements Experience in a retail environment preferred Excellent communication and interpersonal skills Conducts oneself in a professional manner. Open to feedback and implements change in a timely manner. Demonstrates initiative on an ongoing basis. Positive attitude and confident Passion to keep learning, growing and adapting Working Conditions and Environment Flexible to the hours of the business Minimum of 3 shifts per week (minimum 3-hour shift) Participates in inventory twice per year, all training sessions and staff meetings. Works in a standing/walking position. Lifts approximately 20-30 lbs of product/boxes, as required. Uses ladders as required.

Ce que vous ferez

The Sales Associate provides exemplary customer service, drives sales through product knowledge, and maintains store visual and safety standards. They are also responsible for executing point-of-sale procedures and developing long-term customer relationships.

Exigences

Candidates should have experience in a retail environment and possess excellent communication and interpersonal skills. The role requires a professional demeanor, a positive attitude, and the ability to work flexible hours including standing and lifting tasks.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Product Knowledge · Souhaitée
• interpersonal skills · Souhaitée
• Vente · Souhaitée
• Communication Skills · Souhaitée
• Gestion des stocks · Souhaitée
• visual presentation · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Fashion Awareness
• Sales
• Product Knowledge
• Clientele Development
• Point Of Sale
• Visual Presentation
• Communication Skills
• Interpersonal Skills
• Inventory Management
• Health And Safety
• Loss Prevention
• Health And Safety Standards
• Professionalism
• Positivity
• Administrative Functions
• Service Standards
• Customer Relationship Management
• Housekeeping
• Communication
• Programming Tools
• Marketing
• Interpersonal Communications
• Merchandising
• Operations
• Wardrobe Styling

Domaines d’emploi

• Retail
• Customer Service & Support
• Sales
• Administrative
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons