Care Coordinator

Care Coordinator, Layla Therapy Layla’s mission is to empower people to take control of their mental health. We use client-centric innovation to understand and address gaps in the ever-changing realities in mental health. Today, Layla is a service that facilitates personalized individual, couples, family, and group therapy directly to the public as well as in collaboration with partners in the broader healthcare sector. Job Description We are looking for two driven individuals with excellent client care skills and customer service. This role is ideal for someone looking to deepen their existing client care experience within the mental health care space. It may be especially well-suited to someone considering graduate studies, further professional training, or another longer-term pathway in the mental health care space. This is a full-time role, weekday schedule. This is a remote position, and is open to anyone residing in Ontario. Travel to GTA (3-4 times per year) will be required and expenses covered by the company if the applicant resides outside the GTA. Applicants must be legally eligible to work in Canada. Requirements This opportunity is intended to be funded through the Government of Canada’s Youth Employment Program (YEP), delivered through National Research Council of Canada’s Industrial Research Assistance Program (NRC IRAP). As such, applicants must meet the following criteria set by the Government of Canada: Be between 15 and 30 years of age (inclusive); Be a post-secondary graduate; Be a Canadian citizen, permanent resident of Canada, or person who has been granted refugee status in Canada (applicants on work permits or student visas are not eligible); Be legally entitled to work according to the relevant provincial legislation and regulations; Not be in receipt of Employment Insurance (EI) benefits or the candidate will cease to claim EI benefits prior to the employment start date; Be a first-time participant in a Youth Employment Strategy work experience program targeted at post-secondary graduates. Responsibilities Acting as the clients’ first point of contact with Layla and building a trusted relationship Engaging in email and phone dialogue in a timely, professional, and helpful manner; Keeping thorough and up-to-date logs on a daily basis; Coordinating therapy services that fit clients’ needs and preferences. This includes conducting intake that takes into account multiple factors and where appropriate risk assessment and planning; Working collaboratively with the client and therapists throughout the duration of the case to ensure high quality and clients/partner satisfaction; Working with your broader Layla team to identify and assess processes to continually improve service delivery; Participating in Layla organized activities to engage our community from time to time; Responsible for a variety of administrative tasks that evolve over time; Supporting initiatives outside of client and therapist coordination, including working collaboratively with various teams and functions across Layla on different projects (pod work) Interests Passion for exceptional client service and the infrastructure and culture required to achieve it; Interest in mental health, evidence-based practice, and appreciation for what drives success in therapy; Enjoys talking to and helping people and advocating for their well-being; Interest in being part of a high-growth, fast changing start-up. Training & Experience You have completed an undergraduate degree or diploma in a mental health related field (e.g. Social Work, Social Service Work, Psychology, Mental Health, Mental Health & Addictions) 1+ years of combined work experience (including practicum) in client care, customer service, healthcare operations, case coordination/management, social work, or other related roles. Some of this experience is required to be in a frontline mental health related role; Eligibility to register as Registered Social Worker or Registered Social Service Worker is not required but considered an asset Excellent customer service skills; Adaptable and quick study of updates to tech systems and workflow. High tolerance for change in a growing and evolving organization; Computer skills (Google Suite, Sheets/Excel) and highly comfortable with technology. Professional Qualities A dedicated professional, with high level of responsibility and care for their work High curiosity and commitment to personal growth Dependable with strong attention to detail and organization; ability to deliver high quality client care with high levels of responsiveness, efficiency, and accuracy; Proactive with a growth mindset Team-oriented and inclusive, promoting a welcoming environment Responsive and highly communicative. Given the dynamic nature of our team, this role is for someone who can handle context switching and thrives with open communication Able to handle uncertainty, change, and fluctuations in workload from time to time Location & logistical requirements This is a remote full time job requiring 40 working hours per week. You will have some flexibility in setting your own schedule (e.g. starting anytime between 8am to 10am EST) Access to private, quiet and confidential workspace that allows for the protection of confidential information and the avoidance of disruption. This is important for team collaboration as well as speaking to clients professionally and confidentially. Access to a mobile phone and internet connection with sufficient bandwidth and connection speed. Company will provide a setup budget, computer as well as a set monthly budget to cover the use of personal devices for work. How to Apply We appreciate your interest in Layla, please apply on the link provided in the application: https://laylacare.applytojobs.ca/care+coordination/50129 We look forward to reviewing your application, and will be in touch to arrange an interview if your profile matches our current needs. Benefits A diverse, passionate, and friendly team. Supportive health & wellness benefits for you and your family. Comprehensive benefits package. 20 days of paid vacation + paid sick and family responsibility leave Individual Development Benefit - dedicated days and flexible annual budget to support your learning and professional growth. Work from home setup budget Application Deadline: August 19, 2026 at 12:00pm ET. Job Types: Full-time, Permanent Salary: $50,000.00 – $55,000 per year Vacancy: Not an existing vacancy At Layla, one of our core values is to promote diversity. We welcome applications from a broad range of candidates including those with non-traditional backgrounds as well as non-Canadian experience. If you’re unsure about your qualifications for this position, we’d still encourage you to apply. Please note that due to the sensitive nature of the work we do, a background check is required as a condition of employment. We do not use artificial intelligence (AI) or automated decision-making tools in our recruitment process for this role. Layla welcomes applications from candidates with differing abilities. Please let us know if you require accommodation at any stage in the selection process.

The Care Coordinator acts as the primary point of contact for clients, managing intake, risk assessment, and service coordination. They also collaborate with therapists and the broader team to ensure high-quality service delivery and support various administrative projects.

Applicants must be between 15 and 30 years of age, hold a post-secondary degree or diploma in a mental health-related field, and be legally eligible to work in Canada. Candidates should have at least one year of experience in client care or mental health-related roles and meet specific Government of Canada Youth Employment Program criteria.

• Health & wellness benefits • Comprehensive benefits package • 20 days of paid vacation • Paid sick leave • Family responsibility leave • Individual development benefit • Work from home setup budget

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client care
• Customer service
• Mental health support
• Case coordination
• Risk assessment
• Intake coordination
• Google suite
• Google sheets
• Excel
• Communication
• Administrative tasks
• Problem solving
• Time management
• Adaptability
• Organization

• Healthcare
• Customer Service & Support
• Social Services
• Administrative

Formation minimale

Baccalauréat

Expérience minimale

0+ ans

Postuler avant le

8 févr. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Ontario, Canada

Niveau d’expérience

Associate