CUSTOMER SERVICE AGENT / RECEPTIONIST

As a Customer Service Officer and under the supervision of the Admissions Officer, you would be the first contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up of files with members of the admissions team. Location: LaSalle College, Montreal Status: Permanent, full-time (39 hours/week) Work Schedule: Monday to Friday from 8:00 a.m. to 8:00 p.m. Salary : $18/hr RESPONSIBILITIES Offer a courteous and professional welcome to anyone who comes to the reception, respond to their requests with precision and direct them to the appropriate services, while ensuring the fluidity of daily operations: *Receive and transfer calls & voice messages *Receive parcels and send postal items *Order supplies Communicate relevant information by email to other receptionists who are on duty, or as replacements; To provide exceptional service to our prospective students during requests made (by phone call, chat, on a social media platform or by email); Be the first resource to help and support our prospective students, and provide them with all the information at your disposal to guide them; Work closely with admissions counselors and facilitate the transfer of communication to other departments in the network; Participate and create excitement in information activities such as open days and school visits; Perform data entry into our customer relationship system (CRM); Perform all other related tasks. REQUIREMENTS High School Diploma (SSD); Flexibility in terms of schedules; Knowledge of the Microsoft suite and comfort with technology; Fluency in the French language (oral and written); Proficiency in the English language at a professional level (oral and written). This role involves interacting with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role. BENEFITS Permanent full-time position; Group insurance and an EAP; Retirement Savings Plan; Health and wellness program. LCI Education subscribes to an equal access to employment program and members of the targeted groups, namely women, people with disabilities, Indigenous people, visible minorities and ethnic minorities are encouraged to submit their applications. If you are a person with a disability, you can receive assistance with the screening and selection process upon request.

The Customer Service Agent acts as the primary point of contact for prospective students, providing information and guiding them through the admissions process. Responsibilities include managing reception duties, handling inquiries via various channels, and performing administrative tasks such as data entry and supply management.

Candidates must hold a High School Diploma and possess professional proficiency in both English and French. Proficiency with the Microsoft Suite and comfort with technology are required, along with the flexibility to work a varied schedule.

• Group insurance • Employee Assistance Program • Retirement Savings Plan • Health and wellness program

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Administrative SupportSouhaitée
• interpersonal skillsSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Reception
• Communication
• Data entry
• Microsoft Suite
• Administrative support
• Problem solving
• Interpersonal skills
• Professionalism
• Time management
• CRM software
• Customer Relationship Management
• Customer Service
• Data Entry
• Employee Assistance Programs
• English Language
• French Language
• Operations
• Solid-State Drives
• Linux Certified Instructor

• Customer Service & Support
• Education
• Administrative
• Customer Service/Receptionist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

39 heures par semaine