Service Representative - Waterloo Region

Career Opportunity Libro Credit Union is growing! Join Libro Credit Union as a Service Representative supporting the Waterloo Region At Libro Credit Union, every employee and every customer are an Owner. Everything we do is about strengthening financial well-being for a better tomorrow. As a Certified B Corporation©, we use business as a force for good. That means: Empowering people to live their most fulfilled lives. Supporting businesses and communities to thrive. Caring for the planet and economic growth through sustainable practices. Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being. We are currently hiring a Service Representative to support the Waterloo Region. The Service Representative is the first point of contact for Owners at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and Owner satisfaction. The Role Serve as the primary point of contact for Owners visiting the branch, calling in, or engaging through digital channels. Deliver prompt, friendly, and accurate service, ensuring a positive Owner experience at every interaction. Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts. Support Owners with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms. Handle Owner concerns or service issues with empathy, professionalism, and a focus on resolution. Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services. Recognize and act on opportunities to refer to branch specialists. Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification. Contribute to a positive and inclusive team environment that reflects Libro’s values and culture. What We're Looking For Experience in a front-line customer service or financial services environment. Strong attention to detail skills working within a fast-paced environment. A passion for helping people grow their financial well-being. Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset. Some of the ways we show Libro is an outstanding employer: Competitive salaries and employee pension plans. Comprehensive benefit package, with all premiums paid for by Libro! Generous vacation time. Employee wellness programs. Staff accounts and staff rates on products and services. Staff appreciation programs and awards. Career development opportunities including tuition assistance. Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team! If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you! With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good©. Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.

Serve as the primary point of contact for branch members, executing routine banking transactions and providing digital banking support. Maintain trust and owner satisfaction while adhering to privacy and anti-money laundering procedures.

Requires experience in a front-line customer service or financial services environment with strong attention to detail. Candidates must demonstrate a passion for helping others and align with the organization's values of accountability and inclusivity.

• Competitive Salaries • Employee Pension Plans • Comprehensive Benefit Package • Generous Vacation Time • Employee Wellness Programs • Staff Accounts • Staff Rates On Products And Services • Staff Appreciation Programs And Awards • Career Development Opportunities • Tuition Assistance • Fitness Club Discounts • Technology Offers • Travel And Entertainment Deals

• Service à la clientèleSouhaitée
• Souci du détailSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Financial Services
• Banking Transactions
• Digital Banking Support
• Attention To Detail
• Problem Resolution
• Privacy Compliance
• Anti-Money Laundering (AML)
• Financial Transaction Verification
• Communication Skills

• Customer Service & Support
• Finance & Accounting

Expérience minimale

0+ ans

Postuler avant le

4 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level