Customer Support Representative - Mining

Liebherr-Canada is looking for a senior Customer Support Representative, to support a significant Mining project with Elk Valley Resources, owned by Glencore Canada, in Sparwood, British Columbia. The Customer Support Representative (CSR) is responsible for the provision of safe, effective and timely product and technical support services and advice to our Mining customers. In addition the CSR is responsible for the effective management of customer relationships at site level for component planning and service offerings. Responsibilities Effective management and monitoring of on-site Liebherr equipment with particular focus on recommending corrective remedies to sustain/improve equipment condition and performance. Report all significant or recurring maintenance events that have the potential to result in significant production delays or avoidable high costs. Contribute to the development and management of site budgets and forecasts. Assist Planners and Site Maintenance Staff develop preventative and scheduled maintenance plans/ programs and work instructions for maintenance tasks/activities. Maintain Machine Card Accuracy for allocated fleet. Advocate to Customers the importance associated with Parts Planning . Provide regular feedback to Parts Planning Supervisor and to Parts Managers on Customer Maintenance Strategies and long term planning strategies. Establish and maintain strong, effective and robust Customer relationships. Other duties as assigned. Competencies Specific Liebherr traning with R9600, R9800 is considered a strong asset. Strong organizational and time management skills. Being highly detail-oriented. Strong communication both written and verbal. Dynamic team player with a positive attitude. Customer Centric, demonstrated high level of professionalism with internal/external stakeholders and suppliers. Ability to pass mine site access requirements. Our Offer Competitive wages Extensive benefits with employer paid premiums starting day 1 Hybrid or remote work opportunities for select roles* Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days 6% employer RRSP matching $3000 annual allowance for continuing education International training & development work opportunities for select roles* And much more! Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist. This position is for an existing vacancy. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Gabriel Ribeiro. One Passion. Many Opportunities. The Company The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries. Location Liebherr-Canada Ltd. Sparwood, BC Canada (CA) Contact Gabriel Ribeiro [email protected]

The CSR provides technical support and manages customer relationships at the site level for mining equipment. Key duties include monitoring equipment performance, developing maintenance plans, and coordinating with parts planning supervisors.

Candidates should have strong organizational and communication skills and a customer-centric approach. Specific training with Liebherr R9600 and R9800 equipment is considered a strong asset, along with the ability to pass mine site access requirements.

• Competitive wages • Employer paid premiums • Paid vacation • Family, health and wellness days • 6% employer RRSP matching • Annual allowance for continuing education • International training & development work opportunities

• Gestion du tempsSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Relationship Management
• Technical Support
• Equipment Monitoring
• Budgeting and Forecasting
• Preventative Maintenance Planning
• Parts Planning
• Communication
• Time Management
• Detail Oriented
• Professionalism

• Customer Service & Support
• Manufacturing
• Engineering
• Trades

Expérience minimale

5+ ans

Postuler avant le

11 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level