Member Concierge

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals. Job Duties and Responsibilities Operates as first point of contact for members and guests Receives and facilitates incoming phone calls from members and guests Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences Assists members with transactions and general account changes Position Requirements Minimum of 6 months service/reception experience Complete Concierge Certification upon hire Must work a minimum of 15 hours per week Commitment to serve others Effective communication skills Passion for living a healthy way of life Ability to multi-task and deliver high quality customer service in a fast-paced environment Must have good verbal communication Must be able to stand for 4 hours at a time ​ ​ ​ Preferred Requirements HS graduate or equivalent preferred Benefits All team members receive the following benefits while working for Life Time: A fully subsidized membership Discounts on Life Time products and services Registered Retirement Savings Plan (RRSP) with company discretionary match Training and professional development Paid time off where required by law Full-time Team Members are eligible for additional benefits, including: Extended Healthcare coverage Life insurance Adoption assistance Pay This is an hourly position with wages starting at $17.60 and pays up to $20.50, based on experience and qualifications. If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. Life Time may use artificial intelligence to screen, assess, or select candidates for this position.

The Member Concierge acts as the primary point of contact for members and guests, providing high-quality service and facilitating club operations. They are responsible for building relationships, managing transactions, and educating members on club programming and policies.

Candidates must have at least 6 months of service or reception experience and the ability to stand for extended periods. A commitment to a healthy lifestyle and strong verbal communication skills are essential for this role.

• Subsidized membership • Discounts on products and services • Registered Retirement Savings Plan • Training and professional development • Paid time off • Extended Healthcare coverage • Life insurance • Adoption assistance

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Multi-tasking
• Relationship building
• Hospitality
• Conflict resolution
• Account management
• Reception
• Time Off Management
• Effective Communication
• Artificial Intelligence
• Customer Service
• Discounts And Allowances
• Multitasking
• Telephone Skills
• Verbal Communication Skills

• Customer Service & Support
• Sports & Recreation
• Hospitality
• Administrative
• Member Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

15 heures par semaine