Office Coordinator

Résumé du poste

The Client Experience Coordinator serves as the primary point of contact for the office, ensuring a welcoming environment and exceptional service for all guests. They provide administrative support, manage meeting room preparations, and assist with client file documentation.

Détails du poste

Who We Are At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients. By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community. Who You Are Have 1-3 years of experience in reception, hospitality, customer service, client-facing, administrative, or office coordinator roles, or similar Hold a high school diploma; post-secondary education in a related field is not required but considered an asset Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint) Work independently, take initiative, and manage your responsibilities effectively with minimal supervision Are positive, upbeat, and helpful, with a passion for contributing to a strong office culture Are fluent in English with strong written and verbal communication, excellent interpersonal skills, and sound judgement Work efficiently under pressure, adapting to changes and interruptions while meeting deadlines Have exceptional attention to detail and strong organizational skills, with a track record of responsiveness and meeting measurable outcomes Have effective prioritization and problem-solving skills Are open to learning and receptive to constructive feedback Are able to successfully pass a criminal and background record check How You'll Make a Difference Our clients are our number one priority at Litco Law, and we are always striving to find new ways to support their needs. The Client Experience Coordinator is the first point of contact in the office, creating a welcoming, well-maintained space for guests and ensuring an exceptional experience throughout the client journey. Create an inviting, comfortable space for all office guests, answering questions and creatively problem-solving to meet their needs and build trust and confidence in the firm Maintain and prepare meeting rooms for guests, and keep the lounge area looking its best Complete advance preparations for meetings and coordinate any follow-up actions with the team Coordinate catering arrangements for meetings and events Assist clients by answering questions or directing inquiries to the correct team member Provide a variety of administrative support, including obtaining client records and information, witnessing documents, and completing other related tasks Support the Client Experience Team in delivering a great experience throughout the life of a client's file Process incoming and outgoing correspondence (mail, faxes, couriers, etc.) so team members have what they need for their files as quickly as possible, and serve as the primary point of contact for facility-related issues, concerns, and requests Act as the team's go-to resource for ad hoc requests, including event scheduling and day to day office coordination, while helping drive team engagement through fostering a positive, connected, and collaborative workplace environment Perform other duties as assigned What We Offer At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include… High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact. Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow. Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation. 100% company-funded benefits – The well-being of our team members always comes first. Dental, vision, employee assistance, health spending account, you name it – we cover it. In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development. Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office. Check out our Careers website here to learn more. We Are Growing Fast. Join Us.

Ce que vous ferez

The Client Experience Coordinator serves as the primary point of contact for the office, ensuring a welcoming environment and exceptional service for all guests. They provide administrative support, manage meeting room preparations, and assist with client file documentation.

Exigences

Candidates must have 1-3 years of experience in customer-facing or administrative roles and possess a high school diploma. Proficiency in Microsoft Office applications and strong communication skills are essential for this position.

Avantages

• 100% company-funded benefits • Dental • Vision • Employee assistance program • Health spending account • Unlimited paid vacation • Hybrid work model • Learning and development opportunities • In-house book club

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Administrative Support · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée
• client relations · Souhaitée
• Prioritization · Souhaitée
• Microsoft Office Suite · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Reception
• Hospitality
• Administrative support
• Microsoft Office Suite
• Problem-solving
• Communication
• Interpersonal skills
• Time management
• Attention to detail
• Organizational skills
• Prioritization
• Client relations
• Event coordination
• Hybrid Model
• Administrative Support
• Productivity Improvement
• Constructive Feedback
• Organizational Skills
• Ability To Meet Deadlines
• Microsoft Excel
• Customer Service
• English Language
• Event Scheduling
• Interpersonal Communications
• Problem Solving
• Microsoft Outlook
• Operations
• Microsoft PowerPoint
• Proactivity
• Relationship Building
• Telecommuting
• Verbal Communication Skills
• Coordinating
• Detail Oriented
• Catering Arrangements

Domaines d’emploi

• Customer Service & Support
• Administrative
• Legal
• Hospitality
• Client Experience Coordinator
• Customer Experience Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers