Temporary Accommodation Resettlement Officer

Fixed Term Full Time Winchester Posted 2 hours ago 32597 - 36363 £ / Year Closes: 9 August 2026 Website Winchester City Council Winchester City Council Closing date: Sunday 9 August 2026 Interview date: Tuesday 18 August 2026 Contract Type: Fixed Term for 18 months Please apply via Winchester City Council’s website. The Temporary Accommodation team are looking for a dynamic individual who thrives in a fast-paced reactive role, has customer service at the heart of what they do and a “can do” attitude! You will be required to work as part of the Temporary Accommodation team to provide day to day housing management of the Council’s temporary accommodation for homeless households, supporting families under the government resettlement scheme. You will also be required to provide low level support to ensure residents are tenancy ready to access move on / independent living opportunities. The Temporary Accommodation team are based in offices just outside the vibrant city centre of Winchester. You will need to meet the travel requirements of the role as you will visit residents in our units of temporary accommodation across the district, as well as conducting health and safety visits at our schemes. If you are experienced in working in the housing sector with vulnerable households and like to work in an environment where no two days are the same – then this could be the job for you! We are looking for someone who is passionate about providing excellent customer service, who can work flexibly due to the reactive nature of the role, whilst remaining calm under pressure. You will need to be an excellent problem solver and a reliable team member to deliver positive outcomes to those individuals in the council’s temporary accommodation. Benefits If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including: Employer paid health cash plan Salary sacrifice scheme for cars and bikes 26 days annual leave per year rising to 33 days – dependent on length of service Membership to the Local Government Pension Scheme Discounts at a range of major high street brands and the two leisure centres in the district Excellent working environment Support for continuous professional development A DBS check will be required for this role, and you must be able to meet the travel requirements for the post. For an informal discussion about the role, please contact Laura Wilson, Temporary Accommodation Manager on 01962 862 677 or via email at [email protected] or Natalie Cain, Strategic Housing Manager on 01962 848 314 or via email at [email protected]. To apply for this job please visit accesspeople.accessacloud.com.

Provide day-to-day housing management for the Council's temporary accommodation and support families under the government resettlement scheme. Deliver low-level support to ensure residents are tenancy ready for independent living and conduct regular health and safety visits.

The ideal candidate should have experience working in the housing sector with vulnerable households and possess excellent customer service skills. You must be able to work flexibly in a fast-paced environment, remain calm under pressure, and meet the travel requirements of the role.

• Employer paid health cash plan • Salary sacrifice scheme for cars and bikes • 26 to 33 days annual leave • Membership to the Local Government Pension Scheme • Discounts at major high street brands • Discounts at district leisure centres • Excellent working environment • Support for continuous professional development

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Housing Management
• Customer Service
• Problem Solving
• Tenancy Management
• Health and Safety
• Support for Vulnerable Households
• Resettlement Support
• Communication
• Time Management
• Reactive Problem Solving

• Social Services
• Government & Public Sector
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

20 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level